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I have new computer. I want to use Outlook for my email

Customer Question
I have new computer...

I have new computer. I want to use Outlook for my email accounts, so that they all come into Outlook. I have 4 email accounts but the old computer contained the passwords and I don't think I can retrieve them.

Technician's Assistant: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?

I am currently checking from a browser but I want all my email to come into my own personal outlook, not outlook.com

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No. I've yet to install my antivirus software

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have gmail account and outlook365 account

Submitted: 3 months ago.Category: Email
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Answered in 39 minutes by:
3/26/2018
Email technician: Jess M., Computer Support Specialist replied 3 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. Are you using MS Outlook 2016? (If you are using Office 365, your Outlook could be 2013 or 2016)
  3. What are the domain names of your 4 emails? (The part with the @ sign only, like @gmail.com)
  4. Is the OLD computer still working now?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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