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On my phone. Not sure. Just changed my phone and thus has…

Customer Question
Good morning Pearl Technician's...

Good morning Pearl

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Customer:***@******.***

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

On my phone

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Not sure

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Just changed my phone and thus has been going on for a day

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Can't access my e-mail

Submitted: 3 months ago.Category: Email
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Answered in 56 minutes by:
3/26/2018
Email technician: Jeevan DSouza,
 replied 3 months ago
Jeevan DSouza
Category: Email
Satisfied Customers: 160
Experience: Professor at DeVry University
Verified

Hello there! I amCustomerand I'll be your expert today. I'm sorry you are having this issue and I will do my best to help.

You need to setup gmail as an email account on your smartphone.

Setup Gmail on Android

  1. Enable IMAP in your Gmail settings.
  2. On your phone, press < Home >, then open the Email application.
  3. On the ‘Your accounts’ page, select Next to get started with setup.
  4. Enter your full Gmail address (including the @gmail.com) and password, then select Next.
  5. On the next screen, you can give the account a nickname and choose the name to display on your outgoing messages. Tap Done.

You can verify your settings from the Inbox view by tapping < Menu > >Account settings.

Incoming settings
IMAP server: imap.gmail.com
Port: 993
Security type: SSL (always)

Outgoing settings
SMTP server: smtp.gmail.com
Port: 465
Security type: SSL (always)​

Setup Gmail on iPhone

  1. Make sure you’ve enabled IMAP in your main Gmail settings.
  2. Open the Settings app on your device.
  3. Tap Mail, Contacts, Calendars.
  4. Tap Add Account…
  5. Tap Gmail
  6. Enter your account information, being sure to use your full Gmail address, including ‘@gmail.com’.
  7. Tap Next
  8. Tap Save​

If this solves your problem, please give me a 5-star rating!

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Jeevan DSouza
Category: Email
Satisfied Customers: 160
160 Satisfied Customers
Experience: Professor at DeVry University

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