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Cannot get email on my desktop, iPad, or iPhone. Started…

Customer Question
Cannot get email on...

Cannot get email on my desktop, iPad, or iPhone. Started getting prompt for my Exchange password ***** all devices on Thursday. The Exchange password ***** have documented does not work. How do I reset the password?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Both

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I had before Thursday

Submitted: 3 months ago.Category: Email
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Answered in 3 hours by:
3/26/2018
Email technician: bbao, IT Consultant replied 3 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,835
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

What do you mean for "Exchange password"? Do you mean your email account is with an Exchange service of an email provider or an Exchange Server of an organisation?

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Customer reply replied 3 months ago
My email account is with an Exchange service of an email provider
Email technician: bbao, IT Consultant replied 3 months ago
What’s name of that email provider? Does it provide auto-discovery for the provider or even your domain name if applicable?
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Category: Email
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