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I have six e-mail accounts in Outlook 2016. Five are IMAP,

Customer Question
I have six e-mail...

I have six e-mail accounts in Outlook 2016. Five are IMAP, and one is exchange. The exchange account invariably is the bully, and seems to do what it wants, regardless of my settings on other accounts. . For example, when I select an IMAP account as the default sending account, the send e-mails are always the exchange account, unless I manually change the send. I've spent a couple of hours looking through the dense descriptions of how IMAP, POP, and exchange work, but can't come up with a solution.

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Laptop.

Technician's Assistant: What troubleshooting have you tried?

I tried choosing other accounts as the default, and none of them will work. Exchange account always is the default send. This was not a problem with my earlier 2010 OUtlook. I also set all the accounts as IMAP, just to see if POP was the problem.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, other than the fact that I'm generally confounded as to how Exchange works.

Submitted: 27 days ago.Category: Email
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Answered in 4 minutes by:
3/25/2018
Email technician: Jess M., Computer Support Specialist replied 27 days ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows 7, 8 or 10?
  2. Pleas try this: before you create a NEW email message (compose), click on the email folder (Inbox for instance) of the email account that you want to send from. When that is selected, click on NEW EMAIL (compose) and see if the sender is the account that you selected the Inbox.

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 27 days ago
win 10
The result was strange. Your experiment worked on an IMAP account, but not on another IMAP account, and not on the exchange account.
Customer reply replied 27 days ago
No, I want an explanation of how to fix it.
Email technician: Jess M., Computer Support Specialist replied 27 days ago

Thank you for writing back with that information. Are you saying that, when you select INBOX on let's say IMAP #1, then compose a new email, the sender address is IMAP #1. But when you select INBOX for IMAP #2 or the Exchange account and create a new email (compose), the sender is still IMAP #1?

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Customer reply replied 27 days ago
Let me clarify. When I selected IMAP 1 and clicked on new, the correct default account (which was neither IMAP 1 or IMAP 2) came up as the send account. When I clicked on IMAP 2, and on the exchange account, their respective send addresses came up, not the default.
Customer reply replied 27 days ago
Hello. Anyone there?
Email technician: Jess M., Computer Support Specialist replied 27 days ago

The default does not matter here in the process that I described. In the process that I described, is the problem only occurring with IMAP #1?

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Customer reply replied 27 days ago
Let me check all six accounts. . .. Oddly, I occasionally get the correct default, but most of the time, on all six accounts, I am not getting the default. Did not have this issue with previous Outlook. All accounts defaulted to the correct send with Outlook 2010.
Customer reply replied 27 days ago
Waiting
Email technician: Jess M., Computer Support Specialist replied 27 days ago

What happened after checking? Same problem?

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Customer reply replied 27 days ago
default setting is not working
Customer reply replied 27 days ago
Outlook 2016 default setting for the outgoing e-mail sending account does not work. I have five imap accounts, and an exchange account. The exchange account is the account that enjoys hierarchy in the account list, meaning it comes up as the default account to use when you open Outlook.I have sent one of the IMAP accounts up as the default send account, but all sends go out as whatever account they came into the inbox as, unless I change the out-mail address setting on the e-mail header before sending. I have set the default send account as one of the IMAP accounts in Account Settings, but to no avail, the outgoing mail address has to be changed manually each time.
Email technician: bbao, IT Consultant replied 27 days ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,356
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Please list the email providers (better the domain name part of the email address) of ALL your email addresses, and mark the those having problems with Outlook 2016. Thanks.

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Customer reply replied 27 days ago
Comcast (3 accounts) Hover (one account), USAi (one account) and Uml (University of Massachusetts, Lowell) (one account)are the ISP's. All but uml are IMAP. Uml is MS ExchangeThe problem appears to be with Outlook. I switched a couple of the accounts from POP to IMAP to see if that might make a difference, It didn't. The default send account is supposed to be the Hover account, but it doesn't send through the Hover account unless that is the account chosen to send from within the message.
Customer reply replied 27 days ago
Did not have this problem with these same accounts when they were in Outlook 2010.
Email technician: bbao, IT Consultant replied 27 days ago

> it doesn't send through the Hover account unless

This suggests an incorrect SMTP server has been configured for the Hover account

> Did not have this problem with these same accounts when they were in Outlook 2010.

How did you upgrade from 2010 to 2016? Did you reconfigure each email box from the scratch?

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Customer reply replied 27 days ago
Windows ten and Office configured the accounts automatically. I later changed two of the accounts to IMAP, but I did not change the Hover account.The upgrade was from a standalone Outlook on Windows 7 to Office 2016 (with Outlook) on a Windows 10 computer. It wasn't a migration upgrade. When I got a new Windows 10 computer, I availed myself of a windows 365 free Office account through my employer, UMass Lowell.
Email technician: bbao, IT Consultant replied 27 days ago

Please advise how your Hover email address looks like?***@******.***?

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Email technician: bbao, IT Consultant replied 26 days ago
Do you have any problem when sign in at www.zane.net?
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Email technician: bbao, IT Consultant replied 26 days ago
Or in other words, all webmail access to your emails is good?
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Customer reply replied 25 days ago
Look, you keep asking questions and I keep answering them. I don't figure we're getting even close to an answer. If your plan is to just keep asking me questions until I:a) get tired and go away
b) agree to let you diagnose and fix my problem by remotely getting into my computer and charging me $40 bucks
then you have almost succeeded in achieving a) above.To answer your last two questions: I cannot go to zane.net, because I don't own the domain, the address is a HOVER account, as I told you before. As for web mail: I don't understand what that has to do with anything I get mail from all my six accounts. That is not the problem. The problem is that I can't get Outlook to set a default on any of my accounts. I don't understand why we're looking into all the accounts, and checking whether or not I can access them through web mail. Here is the current story. All the accounts are IMAP, except for the [email protected];uml.edu (Microsoft exchange) account The other accounts are***@******.*** (hover);*****@******.*** (Comcast);***@******.*** (Comcast);***@******.*** (Comcast); and***@******.*** (usai is the isp)Finally, I received an e-mail from just ask, telling me that they are going to bill m $48 dollars fr fixing my computer. I SPECIFICALLY, UNAMBIGUOUSLY, AND FIRMLY TOLD YOU THAT I DID NOT WANT THAT SERVICE.SO, EXACTLY WHAT KIND OF A SCAM ARE YOU RUNNING HERE.
Email technician: bbao, IT Consultant replied 25 days ago

It is a common practice to clarify what the issue is and what the environment (related things) is before concluding something and providing a solution. If you don't want o follow this way, I have to opt out. Thanks for using JustAnswer.

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Email technician: UranMail, Network Administrator replied 25 days ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,025
Experience: Network and System Administrator, IT Consultant
Verified

Hi, I see that you have been trying unsuccessfully to resolve your issue with Outlook and all the accounts in there.

I know you have seen the pop-ups with remote assistance offers and all others..

To make things simpler - how about i remote into your PC (for only $5 extra) and check all your account and make sure all is in order and works, and if it doesn't - I will tell you what can and cannot be done.

And here is the kicker - If you are still unhappy with my help - you get all your money back. Guaranteed.

Yes, we don't work for free, but still much more affordable than others

What do you say?

full refund is available at any moment if you do not want to continue. just say so.

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