Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My email is fine I don't have aol gold in my download file…

My email is fine...

My email is fine I don't have aol gold in my download file can I download it from the web? or do ineed a disc?

Technician's Assistant: How do you usually access AOL? On a phone or tablet, or through a web browser?

All ways but on this laptop I open aol

Technician's Assistant: What troubleshooting have you tried?

None I go online pick a download tutorial they all do the same thing go into your download file and click on aol. its not there I had a mishap and my files got wiped

Show More
Show Less
Ask Your Own Email Question
Answered in 32 minutes by:
3/25/2018
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,415
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Keep in mind that we are not a free service and require payment for our work, which is guaranteed. If you do not wish to pay for our assistance - please let me know now.
You may see some automatic pop-up with offers for Membership or Remote Assistance, please ignore or close them if you do not want it. I have no control over those offers.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

Ask Your Own Email Question

Do you use PC? If so, which version of Windows do you use, 7, 8, 10?

Ask Your Own Email Question
Customer reply replied 4 months ago
Windows 10

Yes, you can download it from web, address is aol.com

Ask Your Own Email Question

Or if you want me to remote into your PC and download and install it for you - we can do that as well for an additional fee

Ask Your Own Email Question
Customer reply replied 4 months ago
It’s not worth$39. I work for a living too

So do we. let me know how you want to proceed further.

Ask Your Own Email Question
Customer reply replied 4 months ago
Go ahead and do it. How do I pay?

accept offer that I will send.

UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,415
Experience: Network and System Administrator, IT Consultant
Verified
UranMail and 87 other Email Specialists are ready to help you
Ask your own question now

Thank you, ***** ***** your request for Secure Remote Assistance, you will need to download remote connection software and run it so we can connect..
Here are instructions:
Please use link below to start download, then Save, and Open or Run downloaded file, and accept the connection request
LINK --> https://www.898.tv/uranweb

Ask Your Own Email Question

I am waiting for you to connect, so I can work on this directly on your PC, instructions to connect were sent in the last message.

Ask Your Own Email Question
Customer reply replied 4 months ago
WiFi is slow today 31/2 mins left

you might want to try again. usually it takes under a minute to download.

what kind of Internet connection you have that it is so slow? dialup is faster...

Ask Your Own Email Question
Customer reply replied 4 months ago
No kidding

who is your internet provider?

Ask Your Own Email Question
Customer reply replied 4 months ago
What is partner id

I need your ID and password ***** TeamViewer, its on the left side.

Ask Your Own Email Question
Customer reply replied 4 months ago
762 304 328. 6td15p

you downloaded wrong version. exit and close it and download the one from link I gave you: https://www.898.tv/uranweb

Ask Your Own Email Question
Customer reply replied 4 months ago
I downloaded the one you sent. Where the hell would I get a different one from?

the one I sent is version 11. you have 12 or 13.

I do not know HOW you downloaded latest version, but link I gave downloads the one we need.

Ask Your Own Email Question
Customer reply replied 4 months ago
You gave me the address how did I do something wrong asshole!!!

Keep your filthy comments to yourself please. if you unable to do it just say so.

Ask Your Own Email Question
Customer reply replied 4 months ago
I can only use what you send me you arrogant fool
Customer reply replied 4 months ago
I keep getting the same results. You figure it out
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask UranMail Your Own Question
UranMail
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,415
1,415 Satisfied Customers
Experience: Network and System Administrator, IT Consultant

UranMail is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
AOL Gold disappeared from my desktop. Windows 10. No recent
No recent updates. I had the icon on the row of icons along the bottom of the screen but that disappeared and now I can't get on Aol Gold. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Forever i had three aol emails along a few others.. for
forever i had three aol emails along a few others.. for whatever reason it has decided it won't let me install the one aol email.... any thoughts would be appreciated... than you … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to download AOL GOLD and its not downloading....
I am trying to download AOL GOLD and its not downloading.... … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
SINCE CONVERTING TO AOL GOLD I SEEM TO HAVE LOST MY FORMER
SINCE CONVERTING TO AOL GOLD I SEEM TO HAVE LOST MY FORMER ADDRESS BOOK!!! … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Havig trouble downloading gold aol. Aol. All. Do not know I
havig trouble downloading gold aol JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: aol JA: How do you usually access your email? On a phone or tablet, or through a web browser?… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cannot send email...what happened/ Spectrum. I was using
I tried reboting...and I also tried goring through the "internet" version of aol … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Its not the email its aol gold wont let us sign in says
its not the email its aol gold wont let us sign in says error. it was working just fine and stopped working.. need help we would like our aol back not liking this al … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
My email on my desk top Aol Desktop Gold is screwed up. I
My email on my desk top Aol Desktop Gold is screwed up. I don't get all my aol email on the desktop while I do get it on my mobile devices. Can you tell me what's going on? … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Jess- I am having trouble. First the desktop icon for Gold
Jess- I am having trouble. First the desktop icon for Gold disappeared, then the taskbar icon disappeared, so all I have left to get on AOL is to go thru IE. This is awkward and time consuming and I c… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I went through all the steps for Gold and now can't access
i went through all the steps for Gold and now can't access it or my original aol. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Cannot get online to get to gold ----installed a few weeks
cannot get online to get to gold ----installed a few weeks ago … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
I need help with downloading and installing AOL Gold. 30
I need help with downloading and installing AOL Gold. … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
MY AOL GOLD got corrupted and would not open so was deleted,
MY AOL GOLD got corrupted and would not open so was deleted, now I cannot download again. … read more
Moses C
Moses C
Bsc
805 satisfied customers
Drop down window says aol exe already exists. Yes or no and
drop down window says aol exe already exists. Yes or no and will not install the new "gold". What do I do next? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
Don't know if AOL.Gold is installed or not> I don't know
I believe through a web browser. What I simply do is hit the AOL icon on my computer. … read more
Mr.Med
Mr.Med
1,220 satisfied customers
Is there any AOL experts online right now question.....i
is there any AOL experts online right now question.....i have had AOL for a very long time and my desktop computer is telling me i need to upgrade to the latest version " AOL Gold " and im wandering i… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I was forced to change to aol gold and now it wont even pop
I was forced to change to aol gold and now it wont even pop up!! It is terrible! I just want the old format back … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I do not know i have had aol since 1993 i signed up for aol
i do not know i have had aol since 1993 i signed up for aol gold how do iget to it and sign o … read more
Mr.Med
Mr.Med
1,220 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x