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This answer was rated:

Still looking for password to get email, etc. Safari. Web…

Still looking for...

Still looking for password ***** get email, etc.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Safari

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Tried entering my ID: ***@******.***

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Only that I cannot get on FB- maybe that will come too?.

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Answered in 3 minutes by:
3/25/2018
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,010
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,010
Experience: Technical Support Coach at Liberty Tax Service
Verified
Isaac Franklin and 87 other Email Specialists are ready to help you
Ask your own question now

Are you on a mac? Or a windows computer?

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Customer reply replied 4 months ago
Mac

3 STEPS:

1 To start the connection first click the apple symbol at the top left, then click system preferences, then click security & privacy.

Then, at the bottom click the bubble to allow apps from anywhere. If its greyed out and you cant click it, click the lock at the lower left, type in your mac password. Then click the bubble to allow apps from anywhere.

2 next, we need to update java.. You can update java from this link

http://www.java.com/en/download/

make sure you download, open and then install the java update..

3 Finally, to connect please click this link
http://www.justanswer.com/remotedesktop/join.aspx?Session=f1698c14-2d87-4d26-ba34-4aa2e01a3d3b&Type=Java

On the next page, scroll down and click the agree button..

It should then download a java elsinore bootstrapper client to your downloads folder.

Click the down arrow at the top right of safari or firefox and open your downloads, double click the java bootstrapper file.

Open it, install it, and if java pops up asking you to run it, click run. That will connect us.

If you get stuck or run into any issues, let me know so I can help you!

Ask Your Own Email Question

I will not be able to help you correct this unless you leave the number i requested or connect in the steps i sent you.

If you need another time and day EST, please leave a time you would like to continue.

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Isaac Franklin
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,010
2,010 Satisfied Customers
Experience: Technical Support Coach at Liberty Tax Service

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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