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When I got up this morning, my i-Pad's email was not sending…

Customer Question
When I got up...

When I got up this morning, my i-Pad's email was not sending emails. All my other computers and i-Pads are OK, so the problem seems confined to the one i-Pad.

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Stuck in Outbox

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

No. Now I see I am not getting incoming emails either.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have 44 emails that are indicated in "Cox", but I can't access any of them

Submitted: 4 months ago.Category: Email
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Answered in 14 minutes by:
3/25/2018
Email technician: Isaac Franklin, Support Technician replied 4 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Email technician: Isaac Franklin, Support Technician replied 4 months ago

What is the model of the ipad?

Are you getting incoming mail still?

How are you using that email? Do you have another program downloaded for it such as the yahoo, aol or gmail etc app?

Or are you using the built in email icon that you added the mail too?

What is after the @sign of your email?

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Customer reply replied 4 months ago
I thought I was dealing with Apple. I was told there was a $5 REFUNDABLE charge to talk to you. When I realized you were not APPLE I checked my credit card and saw a $5 charge and a $35 chgarge from you. I reported you to Citibank as a fraud.
Email technician: Isaac Franklin, Support Technician replied 4 months ago

No problem. I am a tech, so i cannot see that side of your account.

You can go here for a refund or call customer service if you decide to discontinue.

http://ww2.justanswer.com/help/how-can-i-request-refund-0

customer service:
US / Canada 1-***-***-****
Available 6am to 9pm PST

If you decide that you want to continue after you 'compare' tech support costs/ease of access or feel you need to continue here, just reply with the answers previously asked.

Have a great day!
Franklin

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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