Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Jess, I have an issue. I have an ID on Gmail "ragtime".

Jess, I have an...

Jess, I have an issue. I have an ID on Gmail "ragtime". Somehow that has attached it self to my wife's email address:***@******.***

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

All of the abov e

Technician's Assistant: What troubleshooting have you tried?

I don't know how to fix this problem. I've tried everything that I can figure out. Do you understand the issue?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My wife's account***@******.*** is using one of my old ID's "ragtime". my address is***@******.***

Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
3/25/2018
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Email Question

Just to clarify, where exactly do you see this old ID/name? Is it when receiving an email from the concerned email address?

Ask Your Own Email Question
Customer reply replied 3 months ago
thank you bryan

Just to clarify, where exactly do you see this old ID/name? Is it when receiving an email from the concerned email address?

Ask Your Own Email Question
Customer reply replied 3 months ago
please

OK, let's get started. Please open up the following website on your computer:

www.fastsupport.com/855820394

Follow the on-screen prompts to download and open/run the GoToAssist file, and click Yes when prompted to allow the remote connection. We will then be connected.

Ask Your Own Email Question

Please ignore any failed payment prompt shown on this page; it's sent at the site's end and not by me.

OK, let's get started. Please open up the following link on your computer:

www.fastsupport.com/855820394

Follow the on-screen prompts to download and open/run the GoToAssist file, and click Yes when prompted to allow the remote connection. We will then be connected.

Ask Your Own Email Question
Customer reply replied 3 months ago
Bryan, what's happening. I don't see you

Connected now; thank you.

Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Bryan and 87 other Email Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
13,092 Satisfied Customers
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have several problems with my gmail. One seems to be that
I have several problems with my gmail. One seems to be that articles from windows 10 won't open when attached as g-mail items. This problem just started but affects even old articles. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I was trying to set up an additional account. I think I did
I was trying to set up an additional account. I think I did that, but I haven't a clue how to access it instead of my original account. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My wife has two e-mail addresses. Messages all make it to
My wife has two e-mail addresses. Messages all make it to her phone, but the other (a gmail account) does not get those messages. It used to: ***** ***** October and I just found out about it. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Recently switched from AT&T to T-Mobile and, as part of the
Recently switched from AT&T to T-Mobile and, as part of the switch, my wife and I switched from old slider phones to an iPhone (me) and a Samsung J3 (my wife). Somehow, I've gotten into this loop(s?) … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My wife forgot her password and somehow changed her sign in
My wife forgot her password ***** somehow changed her sign in username when a program told her to input her gmail name. She is 78 and got confused. Now google and all her email and calendar settings d… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
I lost access to my old gmail account in late august. I've
I lost access to my old gmail account in late august. I've created a new one in the meantime (*****@******.***) but want to get my old account back. I've tried to use your process - even with help fro… read more
PC_Wizzard
PC_Wizzard
IT Technician
1,032 satisfied customers
I BLOCKED MY OWN E MAIL ADDRESS BY MISTAKE AND NOW TO
I BLOCKED MY OWN E MAIL ADDRESS BY MISTAKE AND NOW IM UNABLE TO RECEIVE E MAILS , I'M ELDERLY SO TYPING WILL BE SLOW. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I am trying to fix my wife's gmail to no avail, ABOUT 1
I have tried everything that is listed on gmail account. It says that the account settings are out of date, Then I can only go so far and it says account cannot be verified? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have a gmail account that I can access but I cannot
Hi there I have a gmail account that I can access but I cannot receive mail or send mail to this address. I have other accounts linked to it and I do not understand why it's suddenly not active.***@**… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I tried to get on my account this am without success they
Hi I tried to get on my account this am without success they wanted my password ***** I supplied but they said it was incorrect I tried everything to omply but because I don't have a cell phone or oth… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot access my Gmail account, as my wife's account has
I cannot access my Gmail account, as my wife's account has been somehow crossed with mine.… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
Somehow my email became corrupted and Google had me
Hello, Somehow my email became corrupted and Google had me set up another email account. How do I access my other email? The address I had was***@******.*** and now the address is***@******.*** Please… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
reason, the system does not recognize me; my password,
For some reason, the system does not recognize me; my password, my user name (says it's taken. Yeah, me!), everything ... Then it tells me my email address is not recognized or doesn't exist. I've got… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Is the reason you haven't answered my question is the fact
Is the reason you haven't answered my question is the fact that you cannot access my EMAIL address because it isn't working. It has been over an hour since I posted my question. My phone number is ***… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Some how within the last hour, I went to bring up my gmail
Some how within the last hour, I went to bring up my gmail list. What came up was a menu to open an account. I thought maybe I needed to sign up again so I did and a terrible thing happened! ! I lost … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I had a second email on my account for my wife (*****@******.***.
I had a second email on my account for my wife (*****@******.***. I restarted Safari and now I cannot her e-mail to come up. Terry Gyger, *****@******.***… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I get "There was an error when attempting to connect to the
I get "There was an error when attempting to connect to the Windows Live Calendar service. If the error persists, check to see if there's an upgrade of Windows Live Mail available or contact a service… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I tried to open a g-mail account for my spouse ([email protected])
I tried to open a g-mail account for my spouse ([email protected]) but it doesn't seem to have taken hold. My g-mail account is:[email protected] RUDY… read more
john
john
Software engg.
Bachelor\u0027s Degree
64 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x