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Over a week ago I thought I was changing my password for an…

Customer Question
Over a week ago...

Over a week ago I thought I was changing my password ***** an airline account and inadvertently changed my google password. My email was/is***@******.***. I couldn't remember when I opened the account, did know my father's middle name, and since my son opened the account for me (I'm 76 years old), he used his email/text as a backup. He got me back into the original email with a new password, but I now have to open it without it saying '@gmail.com' - just using my name alone

Technician's Assistant: Are you logged into your email account on any other devices?

I would like to go back to using the original email (*****@******.***) with a new password. I have everything stored there with all my contact information. I have email on my laptop and on my cell phone. I haven't been able to access email on either or those

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My father's middle name Theodore and probably my son's phone number(###) ###-####which doesn't help me especially since I'm in Florida and he moved to Oregon.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I would like to set up new security questions with my original email and I will write down today's date also for future reference.

Submitted: 4 months ago.Category: Email
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Answered in 4 minutes by:
3/25/2018
Email technician: Jeevan DSouza,
 replied 4 months ago
Jeevan DSouza
Category: Email
Satisfied Customers: 172
Experience: Professor at DeVry University
Verified

Hello there! I am TechGuy007 and I'll be your expert today. I'm sorry you are having this issue and I will do my best to help.

If you do not remember your password, you will have to reset it. Click here to reset your password ***** follow the steps. You can keep clicking "Try another method" until you can enter information you know.

If this solves your problem, please give me a 5-star rating!

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Customer reply replied 4 months ago
As I stated I don't remember when the account was set up, and it doesn't work with***@******.***
It only opens when it says annekellner for the ID
Customer reply replied 4 months ago
If I pay the $39. do you guarantee that I will be able to use my original email address***@******.*** with my own new password
Email technician: syseng, Information Systems Professional replied 4 months ago
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,938
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

When you click the "Try another method" option, do you have the information required for any of the methods presented?

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syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,938
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