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I upgraded to a new iPhone and while trying to setup email…

Customer Question
I upgraded to a...

I upgraded to a new iPhone and while trying to setup email and iTunes I can’t remember my password. I’ve been through steps to recover, but my backup email no longer exists and the phone number I don’t have anymore. I can’t remember the month and year I created it I don’t remember a 8 digit code or even what it’s for. I do have a new gmail but it says it can’t verify me. Is there more options to verify or can google reset password?

Technician's Assistant: Are you logged into your Gmail account on any other devices?

My old phone but it won’t do anything since it’s been switched to my new phone. But I do have the phone if that helps

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes my old house phone but I don’t have it now. But I know the number though

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Had security questions it said my answers were wrong. The old recovery number was(###) ###-####

Submitted: 3 months ago.Category: Email
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Answered in 3 hours by:
3/25/2018
Email technician: syseng, Information Systems Professional replied 3 months ago
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,820
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

It sounds like you have tried most of the options available to reset your Gmail password. However there are a few more things you can try. Please click the following link and review the options available:

click here

Let me know which options you have yet to try and if you have questions with them or need assistance with any of the steps.

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syseng
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,820
7,820 Satisfied Customers
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting

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