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I can not get into my excite email. I don't know. I can get…

Customer Question
I can not get...

I can not get into my excite email

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't know. I can get into my excite page, but then when I click on email, it just halts and won't go thru

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My internet is working. I can go into history and get things. I just can't get into my email account

Submitted: 5 months ago.Category: Email
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Answered in 13 hours by:
3/26/2018
Email technician: bbao, IT Consultant replied 5 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,166
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Did you try visiting the provider's webmail portal to verify your email address and password?

For Excite emails, the webmail portal is:

https://registration.excite.com/excitereg/login.jsp

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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