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I know my gmail address, but the password is wrong. I have…

Customer Question
I know my gmail...

I know my gmail address, but the password ***** ***** I have tried to reset it but I no longer have the phone number linked to this account

Technician's Assistant: Are you logged into your Gmail account on any other devices?

On my old phone and want to put the app on my new phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but I no longer have the mobile number linked to this account

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have that number and my email address***@******.***

Submitted: 3 months ago.Category: Email
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Answered in 4 hours by:
3/25/2018
Email technician: Pete, Computer Expert replied 3 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,379
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Email technician: Pete, Computer Expert replied 3 months ago

Hi Jason,

If you no longer have access to recovery phone number, after you select "I don't know my password," and enter your username, try selecting one of the other recovery options in order to access your account.

If you can't access these recovery options, you can click the link at the bottom of the page to verify your identity. You’ll then be given a series of questions to verify that you own the account. Answer as many questions as possible, and make sure your answers are accurate. If you’re unsure about an answer, provide your best guess. It also helps to submit your answers from a computer you've used in the past, as Google will check the IP address used.

Let me know if I can be of any further assistance at all.

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

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Category: Email
Satisfied Customers: 20,379
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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