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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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I am not receiving new e-mails. From Outlook. Plus

Customer Question

I am not receiving new e-mails.
JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: From Outlook
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: No. Plus everything that was going to Other is now going to Focus.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I received e-mails yesterday but nothing today.
Submitted: 7 months ago.
Category: Email
Expert:  UranMail replied 7 months ago.

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Keep in mind that we are not a free service and require payment for our work, which is guaranteed. If you do not wish to pay for our assistance - please let me know now.
You may see some automatic pop-up with offers for Membership or Remote Assistance, please ignore or close them if you do not want it. I have no control over those offers.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

Expert:  UranMail replied 7 months ago.
  1. Who is your email provider?
  2. Do you use PC? If so, which version of Windows do you use, 7, 8, 10?
Customer: replied 7 months ago.
I do not want to pay for this service. Just discontinue please.