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Messages not downloading for several days. Hotmail. Ipad.

Customer Question
Messages not downloading for...

Messages not downloading for several days

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Hotmail

Technician's Assistant: How do you usually access Hotmail? On a phone or tablet, or through a web browser?

Ipad

Technician's Assistant: What troubleshooting have you tried?

None

Submitted: 3 months ago.Category: Email
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 minutes by:
3/25/2018
Email technician: Jess M., Computer Support Specialist replied 3 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,995
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. How do you access your Hotmail -- using the Mail app or the web browser?
  2. Have you tried accessing it on the web browser, then logging in to your account by going to www.hotmail.com?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 3 months ago
I go into mail app
Customer reply replied 3 months ago
I have not tried web browser
Customer reply replied 3 months ago
How do I assess the web?
Customer reply replied 3 months ago
How do I assess web browser
Email technician: Mike Taylor, Lead Technician and Owner replied 3 months ago
Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,628
Experience: 16 years experience in troubleshooting email problems.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue. Please ignore the computer generated Premium services offers, they are not from me!

Please login to a web browser and login to your account there.

We need to confirm your account works with the current credentials.

Click HERE to login with computer browser

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Email technician: Mike Taylor, Lead Technician and Owner replied 3 months ago

Change your password ***** needed so we can then apply the new password ***** your ipad so it will again send and receive emails again without issue. Let me know when you get that far then ill help to change your ipad settings

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Email technician: Mike Taylor, Lead Technician and Owner replied 3 months ago

Good afternoon, how did this go? I am still here to help you. Please let me know

I want you to be taken care of properly

Thanks, Mike

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Mike Taylor
Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,628
2,628 Satisfied Customers
Experience: 16 years experience in troubleshooting email problems.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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