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Um. Not sure this is right place to ask, and on little time.

Customer Question
Um. Not sure this...

Um. Not sure this is right place to ask, and on little time. My pc just put up an alert to say my computer might be infected by harmful virus, not to rune it off, but to call windows tech support at 855- (###) ###-#### This after just ordering what I thought was renewal of a security thing on my computer that I thought I already had, and that I did expect to come up for renewal in March. But I have it it, and I have advanced system care ultimate, and , as I looked at it, this new one was a slightly different name-Advanced Computer System Repair, or Advanced System Repair. when I tried to apply licence number, Windows Defender stopped it, saying it was dangerous. i’ve Already paid, giving my credit card number, back and front, postal code, email address.Now I’m panicking! Can you help?!

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Shaw

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

On my iPad, usually

Technician's Assistant: What troubleshooting have you tried?

None, really. Just went to see what my real security was called, then got the infected note, and panicked.using my dad,s iPad now, though it’s same as mine now, hoping to keep distance from the pc system! No techie, me!

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No. Just the request for help!

Submitted: 5 months ago.Category: Email
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Answered in 7 minutes by:
3/24/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 5 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 5 months ago

It was a scam, do not give any information to them. Restart your computer and scan with antivirus and remove unwanted programs.

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,201
7,201 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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