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Since I started using a different computer (ACER) I can't…

Customer Question
Since I started using...

Since I started using a different computer (ACER) I can't access my former email which is***@******.***

Technician's Assistant: Are you logged into your email account on any other devices?

I guess I don't even know how to log into it. I've never had this problem before on older computers.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My cell # is(###) ###-####and my landline is(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I GUESS NOT.

Submitted: 3 months ago.Category: Email
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
I didn't request remote assistance.
Answered in 24 minutes by:
3/24/2018
Email technician: UranMail, Network Administrator replied 3 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

Ask Your Own Email Question
Email technician: UranMail, Network Administrator replied 3 months ago

"-- I guess I don't even know how to log into it."

Have you tried going to Gmail.com and login with your email and password?

let me know

Ask Your Own Email Question
Email technician: UranMail, Network Administrator replied 3 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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