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I need technical help for my gmail account anyone there?

Customer Question
I need technical help for...
I need technical help for my gmail account anyone there ?
Submitted: 4 months ago.Category: Email
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Answered in 3 minutes by:
3/24/2018
Email technician: Fran, IT replied 4 months ago
Fran
Fran, IT
Category: Email
Satisfied Customers: 269
Experience: Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

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Customer reply replied 4 months ago
Fran. I appreciate your help. Its about my***@******.*** account. Ive been locked out of it for days and the previous tech couldnt resolve it!
Customer reply replied 4 months ago
it locked me out for trying to reset it and I need a new password ***** up. I'm functioning barely with [email protected]
Email technician: Jeffrey B,
 replied 4 months ago
Jeffrey B
Category: Email
Satisfied Customers: 1,027
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you gone through the security questions from that gmail account?

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
its a mess. It has continued to lock me out due to trying to get in too many times.
we cannot locate the old password. I'm working through a new email***@******.***
but I want back in my old email***@******.***
Customer reply replied 4 months ago
Ive already paid for a tech to help me but when I went back to log onto the account to meet him the next night the link would not work. now I'm traveling on a notebook and cannot afford to pay an addtional fee to resolve this.
Email technician: Jeffrey B,
 replied 4 months ago

Understood.

Kind regards,

Jeffrey

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Jeffrey B
Jeffrey B
Jeffrey B
Category: Email
Satisfied Customers: 1,027
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Experience: ICT Support 1/2/3/ Line at Peopleware

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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