Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I need help loading aol desktop Gold on my computer. Aol…

I need help loading...

I need help loading aol desktop Gold on my computer. Aol stopped suppot of 9.5 several months ago and I have been unsuccwdessful at loading the aol gold that replaced it. thanks for your assistance.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

DELL windows pro OA

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

Not much I have been using my tablet through Verison it is a Samsung ce 0890

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Ihave my Dell desktop computer on and havean AOL desktop 9.7 on the screen.

Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
3/24/2018
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,971
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Ask Your Own Email Question

Can we do a remote session so i can fix this for you?

Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,971
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Kamil Anwar and 87 other Email Specialists are ready to help you
Ask your own question now

Please click the link below and run/open the downloaded program

https://www.fastsupport.com/821924682

Ask Your Own Email Question

You need to click the link i sent above and run/open the program

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,971
6,971 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Kamil Anwar is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

6,971 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I need to increase the font in my email. Aol. All of the
I need to increase the font in my email JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: aol JA: How do you usually access your email? On a phone or tablet, or through a web bro… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have tried (unsuccessfully) to import my address from aol
I have tried (unsuccessfully) to import my address gook from aol 9.8.2 to aol Gold. I tried File/Iport Wizard/ok. It didn't work … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have aol I pay 5.00 a month had truble had to replace it
I have aol I pay 5.00 a month had truble had to replace it now I cant download aol … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Aol desktop. I donot knoe. No i stayed with old i think i
aol desktop JA: What's the brand/model and Operating System (OS) of your laptop? Customer: i donot knoe JA: What have you tried so far with your laptop? Have you installed any updates recently? Custom… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My welcome screen for aol gold will not load when sighing on
my welcome screen for aol gold will not load when sighing on since widows 10 loaded their new up date … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I gotdisconnected 3 oe4 days ago gotit back used it up
I gotdisconnected 3 oe4 days ago gotit back used it up untill about a hour ago cam back just now to use it and got disconnected again verry upset. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have lost the AOL Gold I used to have. It disappeared. I
I have lost the AOL Gold I used to have. It disappeared. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I cannot send email...what happened/ Spectrum. I was using
I tried reboting...and I also tried goring through the "internet" version of aol … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have mail waiting to be sent. I do not see an entry to
I have mail waiting to be sent. I do not see an entry to send this mail. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,331 satisfied customers
How do I get Gold set up on my computer? Dell with windows7.
I am not very good at computers. I don't understand what things to look for.I thought that I had followed the promp but I still cannot get AOL on my desktop in gold version … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
We are unable to bring up the aol gold app. Several days. I
I assume it is a web browser- we click the AOL Gold circle and it happens … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I just want to down load aol gold. I have spent over three
i just want to down load aol gold. I have spent over three hours with two different representatives. I have dwon loaded the program over twenty times. one agent was in the Phillipines and the other wa… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Drop down window says aol exe already exists. Yes or no and
drop down window says aol exe already exists. Yes or no and will not install the new "gold". What do I do next? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Don't know if AOL.Gold is installed or not> I don't know
I believe through a web browser. What I simply do is hit the AOL icon on my computer. … read more
Mr.Med
Mr.Med
1,189 satisfied customers
Since installing AOL 9.7 I am unable to access my address
Since installing AOL 9.7 I am unable to access my address book. Addresses exist and come up as suggestions when I begin to type in address. Very frustrated. I unistalled 9.7 and reinstalled with the s… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
When signing on to AOL email, we get the message "An a error
When signing on to AOL email, we get the message "An a error occurred while loading a file. AOL will attempt to restore the file". Fat chance! I have re-installed AOL 9.7 with no chnage. We have Windo… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Yesterday evening, I loaded AOL 9.7 and have been having trouble
Yesterday evening, I loaded AOL 9.7 and have been having trouble ever since. Tonight I cannot get connected to AOL at all through the AOL 9.7 icon on my desktop, although I was using it earlier. The o… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Who do I contact to answer my question and fix my problem?
Who do I contact to answer my question and fix my problem? I cannot access my aol new mail box. The titles of the individual emails are not listed only the left side emblem. When I turn on my computer… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x