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Another window is popping up that doesn't allow me to send…

Customer Question
Another window is popping...

Another window is popping up that doesn't allow me to send or continue typing -- this happens with Compose and when I'm trying to read -- now happening all the time

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

This is on my iMacOS10

Technician's Assistant: What troubleshooting have you tried?

Rebooting -- shutting down all programs

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can hit the return button to get back to the original page but then this all white page pops back again --- almost immediately

Submitted: 4 months ago.Category: Email
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Answered in 1 minute by:
3/24/2018
Email technician: Samuel NetEngineer, Computer Hardware Engineer replied 4 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Email
Satisfied Customers: 707
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Email technician: Samuel NetEngineer, Computer Hardware Engineer replied 4 months ago

I would like to remotely connect to your machine to better understand and fix the issue.

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Customer reply replied 4 months ago
ok
Email technician: Samuel NetEngineer, Computer Hardware Engineer replied 4 months ago

Are you using the browser to access your email?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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