Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

E-mail account has account key sent to old phone number also…

E-mail account***@******.*** has account...

E-mail account***@******.*** has account key sent to old phone number also for Facebook how can I access my account?

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes for questions ,new phone

Show More
Show Less
Ask Your Own Email Question
Answered in 1 day by:
3/26/2018
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,126
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When could you last sign into your account?

Please let me know

Thank you

Ask Your Own Email Question
Customer reply replied 3 months ago
March 2018

ok, so if you now try to sign into the yahoo account, what is the exact message you get?

Ask Your Own Email Question
Customer reply replied 3 months ago
Facebook app goes to new phone new page and won't add account to best I just tried

Is the issue signing into Yahoo or Facebook?

Ask Your Own Email Question
Customer reply replied 3 months ago
Facebook account sends sms to old no.or email to***@******.*** so it is both.to afford any charges over 47$ will have to wait 1 week

Ok, do you still recall the old phone number?

Ask Your Own Email Question

ok, do you have access to that number anymore?

Ask Your Own Email Question
Customer reply replied 3 months ago
Not at all

Ok, call the number and check if it is active and someone answers it please.

Ask Your Own Email Question
Customer reply replied 3 months ago
Not in service

ok,

Unfortunately you are not going to be able to recover this account unless you can remember the password. If the password ***** changed or the account was hacked then you are not going to be able to get back in. It is extremely important that you keep your recovery options up to date since that is your only way back in if you don't have the password. Yahoo being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.

I am sorry to have to tell you this but unless you can remember or get access to the correct password ***** is no way back in. Yahoo states the following "When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. "

So unfortunately there are no options left since you never updated your recovery information. In the interest of saving yourself some time I would suggest you don't spend more looking for a solution in this situation as you have no options aside from getting the correct password ***** am sorry to say. I just don't want to give you hope because in the last year yahoo has completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.

Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again.

It would be greatly appreciated if you could rate my reply to you by clicking 3 stars are more. I of course understand this is not good news but you are just rating me personally and not yahoo, their policies, or the situation itself.

Please note, unless you gave Facebook another recovery option that is valid, you wont be able to access this either sorry.

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,126
Experience: Over 15 year experience in Email Systems and Programs
Verified
Richard and 87 other Email Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,126
47,126 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I my account has been hack!! how do i fix it? Videotron in
it stop working this morning and i see that someone change my e-mail and password ***** facebook … read more
Mr.Med
Mr.Med
1,186 satisfied customers
Facebook locked my account after someone (note I) tried to
Facebook locked my account after someone (note I) tried to access it. An hour of searching various Facebook areas failed to turn up a solution, of a contact phone or e-mail at Facebook. If you have th… read more
VAMSI GOWDA
VAMSI GOWDA
b.tech
1 satisfied customers
It no longer exist can't log in to fb. No it's been Year's.
It no longer exist can't log in to fb JA: Are you logged into your email account on any other devices? Customer: No JA: Do you have security questions or a phone number on file to help reset your pass… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I have a new phone number and I can't log in to my yahoo
I have a new phone number and I can't log in to my yahoo e-mail what are my options … read more
Richard
Richard
Email Systems Specialist
47,126 satisfied customers
Nothing wrong with my email. Problem to log in to FB. They
Nothing wrong with my email. Problem to log in to FB. They have my old phone number wich is doesn't exist anymore but FB keep sending entry cod to that number. I can't swich number with out log in in … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I no longer have my old cell phone that I have set up to
I no longer have my old cell phone that I have set up to receive verification to access my yahoo account … read more
Ebram Kerolos
Ebram Kerolos
Information Technology
28 satisfied customers
I have a new phone number and I don't have access to my old
I have a new phone number and I don't have access to my old email but I made a new one it's easy to see it's me somebody please help me … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have at least one old Facebook Account. I no longer have
I need to de-activate any accounts under my name . These would be under Graham Highley in Toronto … read more
Richard
Richard
Email Systems Specialist
47,126 satisfied customers
I bought a new cell phone and wanted to use that for my two
I bought a new cell phone and wanted to use that for my two step verification and was told I would have to send ownership account info … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I need help with my e-mail access and rest my password to
I need help with my e-mail access and rest my password to access my Facebook account please … read more
Thomas Kline
Thomas Kline
IT support Analyst
Associate of Applied Science
6 satisfied customers
I am trying to get into my Facebook acct. Lost password they
I am trying to get into my Facebook acct. Lost password ***** sent a code to my e mail I changed password ***** got locked out in verification process. The tel number they have is not my new number an… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Forgot my password. But just found it. Can't get into my
Hi. forgot my password. But just found it. Can't get into my account. You sent me new password ***** my cell phone and now have total strangers account on my computer. … read more
Moses C
Moses C
Bsc
753 satisfied customers
Facebook enabled, Saturday I changed devices, Could not
Could not access email , started new account new e-mail worked for a few hours started 3rd account bymystake nothing on that one , they enable me ? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
E-mail is fine.....just this one e-mail had a mention of
e-mail is fine.....just this one e-mail had a mention of something to look at at facebook...it is my facebook accout I cannot get back to..was working yesterday and will not accept my password. I thin… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
How can i get my [email protected] account back,i
how can i get my [email protected] account back,i cannot login to it and the mwedtracing account i ran from the account( a like page off this) can someone please emAIL me at***@******.*** or co… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I need help opening gmail account have not been on it in a
i need help opening gmail account have not been on it in a while and forgot password ***** help it is to my facebook account… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I rogot my AIM password so I cant log into my facebook an
I rogot my AIM password ***** I cant log into my facebook an computer due to never looging out on my smart phone , my account has been hacked and I want to retreive my password ?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I forgot my password ***** an old yahoo enail adress that I've tried logging in so many
I forgot my password ***** an old yahoo enail adress that I've tried logging in so many times yahoo has locked me out. When help.yahoo sends call them I do than the phone line directs me back to the h… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x