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I need to get to a username and change password. I'm logged…

Customer Question
I need to get...

I need to get to a username and change password

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes. i'm logged onto main acct now

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No. i just need to know how to get to list of usernames so I can update passwords thx

Submitted: 4 months ago.Category: Email
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Answered in 10 hours by:
3/25/2018
Email technician: Elgin Vega,
 replied 4 months ago
Elgin Vega
Category: Email
Satisfied Customers: 191
Experience: Tech Support annalist at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

What username list you need to get?

Ask Your Own Email Question
Customer reply replied 4 months ago
I can get to username list. But it won’t let me go to change a password. On AOL
Also am I going to be charged each time you answer a question regarding this issue? I need to get this done ASAP.
Email technician: Elgin Vega,
 replied 4 months ago

Are you available for a remote session so I can check the problem?

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Customer reply replied 4 months ago
No Elgin
Can’t you sendme info where to go and what to do? I’ve qlready spent $48 to get one ? Answered so I don’t wants to spend $39 more for a remote
Should be a simple fix I would think.
Email technician: Elgin Vega,
 replied 4 months ago

Ignore the 39 dollars pop up, I just want to make the remote session with no additional charges to resolve your issue.

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Email technician: Elgin Vega,
 replied 4 months ago

I'll opt out so other expert can help you with fresh ideas.

Have a nice day.

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Customer reply replied 4 months ago
I had to answer my phone Elgin. I'll remote if you're available now
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
Well great! I had to wait 12 hrs to get this done and now I have to wait again. All because I had to answer a business call tonight and couldn't respond to his email right away.
Email technician: Viet - Email Tech, Computer Support Specialist replied 4 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,212
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. I'm another tech; I will help you with this.

Are you trying to access your other AOL email accounts?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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