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I can open outlook from msn home page but when i click on an…

I can open outlook...

I can open outlook from msn home page but when i click on an individual email it will not open

Technician's Assistant: When could you last open your Outlook?

My husband said it was before windows 10 was installed but i am not sure, i am his wife

Technician's Assistant: Did you recently update your software or version of Windows?

All updates are current and done automatically. i am not sure when he upgraded to windows 10

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Answered in 1 minute by:
3/24/2018
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. Do you receive an error message when trying to open an email?

Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified
Chris L. and 87 other Email Specialists are ready to help you
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Customer reply replied 4 months ago
it says cannot connect to outlook try again later

I can have a look and see what is going on.

Please click HERE and then click agree, a file called elsinore screen connect will download and you need to click that and allow it to run.

You will need to be on a windows computer in order to make the remote connection, if you are not please let me know.

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Chris L.
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