Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I tried to change my password - now I can not get mail. But…

Customer Question
I tried to change...

I tried to change my password ***** now I can not get mail

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but I do not know how to get to them

Submitted: 5 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
3/24/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 5 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Ask Your Own Email Question
Email technician: Kamil Anwar, Exchange & Email Consultant replied 5 months ago

Are you using an email client?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

7,201 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I recently changed internet servers which meant changing my
I recently changed internet servers which meant changing my gmail address. Now I am unable to change my Microsoft information. I have tried several times and now am unable to contact Microsoft for 30 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
My wife hacked my account or I left it signed in and forgot
My wife hacked my account or I left it signed in and forgot to log off. She deleted a bunch of emails I need from my account. It had to have been after May 13th. Can you please recover these emails sh… read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor's Degree
2 satisfied customers
Yesterday I received a message someone tried to sign-in and
Yesterday I received a message someone tried to sign-in and google blocked this sign in. I verified that yes it was not me as I live in Albufeira and someone tried to log in from Lisbon. I requested t… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I forgot my password and don't have a default email address.
I forgot my password ***** don't have a default email address … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I CANNOT SIGN ON TO MY NEW iPhone 7 WITH MY MAIL. I HAVE
I CANNOT SIGN ON TO MY NEW iPhone 7 WITH MY MAIL. I HAVE TRIED ON PHONE-THE PREVIOUS EMAIL I USED WITH MY OLD PHONE, I ACCIDENTIALLY DELETED. I NOW KEEP GETTING A MESSAGE THAT THE ACCOUNT DOES NOT EXI… read more
Jon
Jon
Bachelors Degree
783 satisfied customers
I believe our email account has been hacked - address is. We
Hi - I believe our email account has been hacked - address is***@******.***. We received a bunch of Mailer-deamon failure emails close to midnight last night. Now I can't get into our email account. I… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have been trying to find my password as I have bought a
Hi Pearl, I have been trying to find my***@******.*** password ***** I have bought a cell phone (first one) and need that information. Unforunately the two passwords that I have tried (because that wa… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
It's not my cell phone; it's my e-mail account. I attempted
It's not my cell phone; it's my e-mail account. I attempted to change my password. Now, I cannot get into my e-mail account at bellsouth.net. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I have an att.net email account (DSL wireless). I use it on
I have an att.net email account (DSL wireless) . I use it on my Apple IPhone, laptop and IPad. The iPad has stopped receiving email. I get the message that my "account settings" are incorrect. How do … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I'm locked out of my yahoo account as I tried to change my
I'm locked out of my yahoo account as I tried to change my password ***** week. I have important files on Outlook and of course they're linked to yahoo. As I attempted to retrieve a new password *****… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,462 satisfied customers
I would like to ask if you can assist in getting entry
Hello I would like to ask if you can assist in getting entry to my mail. When I try to sign into Yahoo it asks for me to identify myself because I am in an unrecognized location. I am in Perth and in … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I had to change my POGO password ***** when I put it in it say's
I had to change my POGO password ***** when I put it in it say's it is incorrect and I can't change it again because I didn't realize that I never changed my email address to the one that I am using n… read more
Chris Lindsey
Chris Lindsey
IT University
157 satisfied customers
I think I received a virus in an encripted document that was
I think I received a virus in an encripted document that was attached to an e-mail I received last week. My son opened it in the cloud and now people in m address book are receiving this e-mail from m… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I got an iPad mini for my birthday and now my ex has it and
I got an iPad mini for my birthday and now my ex has it and won't give it back. How to I log out of my email on it from a computer?… read more
Ansh P.
Ansh P.
System Analyst
Bachelor's Degree
6,393 satisfied customers
I keep getting password XXXXX account gmail message box. When
I keep getting password XXXXX account gmail message box. When I type in my password XXXXX gmail I get message "smtp.gmail.com rejected password XXXXX [email protected]"… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
7,201 satisfied customers
I added two step verification and now cannot get the email
I added two step verification and now cannot get the email to work on my Iphone nor my IPad.... I have tried using specific passwords but it still isnt working… read more
James K.
James K.
Consultant
1,585 satisfied customers
i cannot receive or send email on my apple ipad or iphone.
i cannot receive or send email on my apple ipad or iphone. I have deleted accounts, restored and changed passwords without success..... sometimes i get the response that the imap address is incorrect … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
My att.net email was hyjacked and my computer support people
My att.net email was hyjacked and my computer support people told me to change my password. I tried and now am having difficulty. I am told the password XXXXX changed it to is not the correct one. Eve… read more
Ansh P.
Ansh P.
System Analyst
Bachelor's Degree
6,393 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x