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I recently purchased outlook for my personal laptop - Lenovo…

Customer Question
Hi - i recently...

Hi - i recently purchased outlook for my personal laptop - Lenovo with ms - the calendar won't synch with the outlook app i downloaded on my samsung android - tried resetting and tried deleting and reloading the app once a day over last 5 days and no luck

Technician's Assistant: When did you last update your Outlook?

Don't understand - i just bought it last week

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don't think so - but how would i update outlook if it's a new purchase

Submitted: 3 months ago.Category: Email
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Answered in 5 minutes by:
3/24/2018
Email technician: bbao, IT Consultant replied 3 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,812
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mean Outlook 365 cannot sync with Google Calendar?

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Customer reply replied 3 months ago
Outlook on my laptop, with my yahoo email -***@******.*** wont synch with my android outlook app
Customer reply replied 3 months ago
is this $39 in addition to the 42 i just authorized?
Customer reply replied 3 months ago
what does it mean you can't call - when i just authorized the additional help?
Email technician: bbao, IT Consultant replied 3 months ago

I am currently in another remote session.

Basically Microsoft Outlook wont sync with Yahoo calendar. You need to download Yahoo Mail app from Google Play market and run it to replace Outlook app. Yahoo Mail app will manage BellSouth email address and sync the Yahoo calendar at the same time.

Please try it and let me know.

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Customer reply replied 3 months ago
wait - i bought outlook to be able to use on laptop and phone - and the help info talks about supporting yahoo. are you telling me i just bought this and won't be able to use the outlook calendar on my phone - so i just wasted that money
Customer reply replied 3 months ago
the whole point was to use outlook on my laptop and on my phone
Customer reply replied 3 months ago
i'm going to have to double enter all my calendar entries on laptop and a different app on phone
Email technician: bbao, IT Consultant replied 3 months ago

Okay, will accept your request and work on it in one hour. Thanks for your patience.

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Customer reply replied 3 months ago
this is bullshit - i'm calling visa to deny the charge and will figure out how to get my money back for the outlook purchase - thanks for absolutely nothing - donty't contact me
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