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Cannot access Outlook and receive emails since Thursday.

Customer Question
Cannot access Outlook and...

Cannot access Outlook and receive emails since Thursday. Cannot get past the "Profile" phase. Either using wrong User Name or wrong Password ***** thereis no provision for retrieving a lost/forgotten password.

Technician's Assistant: Are you logged into your Outlook account on any other devices?

I-phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

On my I-phone or computer?

Submitted: 3 months ago.Category: Email
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Answered in 3 minutes by:
3/24/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,971
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

Can we do a remote session on your computer to check this for you?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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