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This answer was rated:

After a period of things being OK....all of my AOL email…

After a long period...

After a long period of things being OK....all of my AOL email addresses disappeared. I have Windows 10.

Technician's Assistant: How do you usually access AOL? On a phone or tablet, or through a web browser?

Always on my PC

Technician's Assistant: What troubleshooting have you tried?

I haven't tried any.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

YES... I'm a technically limited 90 year-old dame....needing detailed patience in the tech world!

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Answered in 8 minutes by:
3/24/2018
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,827
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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Is it okay if i remotely connect to your computer, so that I can directly check and resolve the problem for you while you can watch me doing the same on your screen?

arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,827
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified
arsufi2002 and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Absolutely! Thanks.
Customer reply replied 4 months ago
Are you still there?
Customer reply replied 4 months ago
CALL ME? I thought that you were in the process of connecting to my PC remotely.

i will give you a remote tool which you can run on your computer so that i can get connected to you

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Please follow the instructions to start a remote session.

Click here to download and run secure remote tool.

Procedure:

1: Click the above link

2: On the next page,Click the green button which says "I Agree"

3: Click "Download"

4: Double click program to run after download

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arsufi2002
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,827
1,827 Satisfied Customers
Experience: I have 4 yrs experience in helping customers who has trouble with Email

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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