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I have locked myself out of my email account while trying to…

Customer Question
I have locked myself...

I have locked myself out of my email account while trying to change my password

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Submitted: 3 months ago.Category: Email
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Answered in 5 minutes by:
3/24/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 3 months ago
I have a Mac & hotmail
Customer reply replied 3 months ago
No
Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago

Can you please confirm your hotmail email address and your previous & current passwords. Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 3 months ago
Is this the hotmail people?
Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago

Like other free email service providers, such as Gmail, Yahoo, AOL, etc., Hotmail does not provide support at all. I'm an independent computer tech; I can fix your email issue for you. Can you please confirm your hotmail email address?

lease type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

Ask Your Own Email Question
Customer reply replied 3 months ago
I have resolved the issue on my own, but thanks anyway.
Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago

Great, I was waiting for your response, so that I could help you, but I'm glad you got it working now. Do you need help with any other computer question / issue today? Please reply at the box below. Thank you for the update.

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Category: Email
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