Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I accidentally deactivated my account. I couldn’t activate…

Customer Question
I accidentally deactivated my...

I accidentally deactivated my account. I couldn’t activate nor could my friend. I opened 2 more accounts under my name the disabled both. I got no notification. I emailed them yesterday after many reports for their help. I want to get back on messenger. A friend of my wants to create a fake account for me?

Technician's Assistant: Are you logged into your email account on any other devices?

No I can’t access my account to log in. It’s still up and everyone is posting on it.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

They won’t let me access my account to reset password

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Who are you connecting me too?

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
3/24/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,975
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

What email provider are you referring to? Please clarify with details. Thanks.

Ask Your Own Email Question
Customer reply replied 4 months ago
You said my email didn’t exist. That’s not an answer. I want my refund
Customer reply replied 4 months ago
I’ll have American Express report fraud
Customer reply replied 4 months ago
I’m reporting fraud on my account
Customer reply replied 4 months ago
I’m reporting a fraudulent charge
Customer reply replied 4 months ago
I gave you my answer. You don’t understand it?
Email technician: bbao, IT Consultant replied 4 months ago

> You said my email didn’t exist

Who told you that your email "didn't exist"?

I only sent you one message, which was "What email provider are you referring to? Please clarify with details. Thanks."

> I’m reporting a fraudulent charge

Perfect. Do anything you want, if you have time. Have fun.

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 4 months ago

> I gave you my answer. You don’t understand it?

I guess you haven't understood who we are. We are JustAnswer, not your email provider.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My Facebook account was hacked. An identical account was
My Facebook account was hacked. An identical account was created and invitations sent to everyone on my contact list. Was reported to FB immediately but messenger continues to send out invites. Advice… read more
Hema Malini
Hema Malini
B Tech
22 satisfied customers
Can't log into gmail. No but someone in england tried
no but someone in england tried yesterday. I got a notification om that yesterday. … read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
11 satisfied customers
I put my email account on facebook and I want to take it
I put my email account on facebook and I want to take it off, I'm getting too many emails … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
39 satisfied customers
Someone hacked it and I want to deactivate it. Gmail. Phone
I tried to go and change my password ***** my phone, but I did not change it because the security feature requires to type in the password ***** I don't have … read more
bbao
bbao
IT Consultant
1,975 satisfied customers
I have two separate google accounts with You tube and Gmail
I have two separate google accounts with You tube and Gmail and Chome … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My husband has hacked my gmail account because I caught him
My husband has hacked my gmail account because I caught him with very sensitive information on his phone including evidence of homosexuality, possible pedophilia, & other behaviors. I deleted the acco… read more
bbao
bbao
IT Consultant
1,975 satisfied customers
Someone deactivated my email account. I did not do this. I
Someone deactivated my email account. I did not do this. I have to keep this email address active … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Apparently my Facebook account has been hacked as it is
Apparently my Facebook account has been hacked as it is sending a friend request to myself … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have several gmail account. All of them required
I have several gmail account. All of them required re-entering password. I enter p/w, the system freezes up. It is MacBook Pro 2015 … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
How do I change my password. I believe I have been hacked.
How do I change my password. I believe I have been hacked. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Received a new friend request from me but I didn't send one
hey received a new friend request from me but I didn't send one to him. What should I do? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Friends Are telling me that I am requesting them to friend
Friends Are telling me that I am requesting them to friend them. I have not made that request. Now what do I do?? … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
I am really depressed I set up an email and it said it does
I am really depressed I set up an email***@******.*** and it said it does not exist and then I went even further and now it said it was closed out and could not be reactivated my wife really needs tha… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I am trying to log in to an old email address but get "We
I am trying to log in to an old email address but get "We don't recognise this one" as the response when I try to recover the password. I accessed the account about 3 months ago and changed the passwo… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Someone is contacting people using my name and picture with
someone is contacting people using my name and picture with a fake facebook account how and where do I report this?… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
I'm needing to delete my facebook account cause someone has
I'm needing to delete my facebook account cause someone has changed my password ***** all my security question so I can't access it please plead help me.… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
My expert seems to have abandoned me and my last question,
My expert seems to have abandoned me and my last question, "My wife no longer needs nor wants Facebook. How does she delete her account?" I want a different expert.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Yahoo! Groups ProblemWin Santa Cruz is being buried with
Yahoo! Groups Problem Win Santa Cruz is being buried with SPAM emails. I need someone who is well versed in Yahoo groups to TALK me through the process. My colleague can NO longer SEE the members as s… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x