Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cannot login to get my gmail or my google voice messages.

Customer Question
Hi. I cannot login...

Hi. I cannot login to get my gmail or my google voice messages.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No i have an unusual situation. permit me to explain.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes to both ... but problem is the phone number is ***** google voice number ... which is not attached to any cell phone. i need to login to google voice to receive verification code, and i need verification code to login to google voice. i'm stuck.

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 4 months ago
Respond to***@******.*** .
I am at airport on my way to Copenhagen. Boarding begins soon. Please respond ASAP. If necessary we continue after Copenhagen.
Answered in 12 hours by:
3/24/2018
Email technician: Jeevan DSouza,
 replied 4 months ago
Jeevan DSouza
Category: Email
Satisfied Customers: 171
Experience: Professor at DeVry University
Verified

Hello there! I amCustomerand I'll be your expert today. I'm sorry you are having this issue and I will do my best to help.

If you're having trouble signing in with your primary phone, you can always have a verification code sent to your backup phone:

  1. Go to the sign-in page of the Google service you want to use (for example, Gmail).
  2. Enter your username and password.
  3. Click Try another way to sign in.
  4. Select an option for getting a verification code.
  5. Enter the code you were sent and click Done. If you don't get a code, you can sign in with your backup codes or select Ask Google for help getting back into your account.

If this solves your problem, please give me a 5-star rating!

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jeevan DSouza Your Own Question
Jeevan DSouza
Jeevan DSouza
Jeevan DSouza
Category: Email
Satisfied Customers: 171
171 Satisfied Customers
Experience: Professor at DeVry University

Jeevan DSouza is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
We just got my wife a new smart phone to replace the one
We just got my wife a new smart phone to replace the one that broke. All her contacts were backed up to an old gmail address whose password ***** forgot. To change her password, we'd have to use a pho… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I've received a few verification codes to be entered to
I've received a few verification codes to be entered to verify my Gmail & Google accounts since I unfortunately, couldn't keep my previous Cell! I cannot find the page to enter my Google verification … read more
John Castle
John Castle
BSC in Computing Network Management and Design
200 satisfied customers
I got new so phone today now i can't sign in to Google. No I
I got new so phone today now i can't sign in to Google … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Not able to receive or send e mail. Gmail. Ipad. Message
I don't remember the correct pass word or where I would enter it… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
The app will not accept my email address or pasword.
The app will not accept my email address or pasword … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can't remember my gmail password and I don't have any
I can't remember my gmail password ***** I don't have any other device to verify my account … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Had chanhgedpasswotfs an emails cant remember. Gmaill i.
Passwcant remember what goes whereord boss. An phone … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I got logged out of my google account and now can't get back
I got logged out of my google account and now can't get back into my Gmail. I've been using the Gmail address***@******.*** for several years but it tells me that it can't verify that address belongs … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Bounced back to your page again Pearl, didn't understand
Bounced back to your page again Pearl, didn't understand that there is a deposit to be paid before I talk to Google to reset my password. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Bounced back to your page again Pearl, didn't understand
Bounced back to your page again Pearl, didn't understand that there is a deposit to be paid before I talk to Google to reset my password. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I foregt my gmail password. I have log on my phone but I
I have log on my phone but I want to log on mynlaptop' … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I am not able to get into my gmail.com account in my iPad.
I am not able to get into my gmail.com account in my iPad.***@******.*** … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
What can you do when you forgot your gmail password,
What can you do when you forgot your gmail password, security question answer, & you do not receive verification codes for the attached phone number?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My gmail address is. cannot get on to it. please, please
my gmail address is***@******.***. cannot get on to it. please, please help. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can not sign in to my gmail account I go thru the process
I can not sign in to my gmail account I go thru the process get a verification code plug it in but I keep getting questions and it keeps going in to a round and round with the same process until it te… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Gmail won't allow me to login, last 17 hours. followed the
last 17 hours. followed the steps thru "forgot password" and it sent multiple email verifications to the backup email and it still won't log in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My brother, Jon Thomson has an g-mail account under - he
James - my brother, Jon Thomson has an g-mail account under***@******.*** - he lost his job today and they took his cell phone so he doesn't have a cell phone - right now. He will soon. Whenever he us… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I ported my majic jack phone number to my cell phone 5 days
I ported my majic jack phone number to my cell phone 5 days ago and now I cannot receive google short codes, I have 4 gmail accounts and cannot use the number for security and I also have a google voi… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x