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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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I believe ive been hacked. Yahoo. Phone. Not sure how to

Customer Question

I believe ive been hacked
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo
JA: How do you usually access Yahoo? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: not sure how to troubleshoot
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I just tried to go to my email to check some info someone I gave my email to and it says this page cannot be aaccessed
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a computer right now or a phone?
  2. Are you still able to access your Yahoo email right now on whatever device you are using?

Please let me know by replying to me here so that I can help you further.
Best regards,

Customer: replied 8 months ago.
ill check
yes I can
Expert:  Jess M. replied 8 months ago.

Thank you for writing back with that information. Are you using a web browser to access it on your computer just now?

Expert:  Jess M. replied 8 months ago.

Or are you using an email program like MS Outlook 2016?