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I need technical support. I can't remember my password.

Customer Question
I need technical support...

I need technical support. I can't remember my password.

Technician's Assistant: Are you logged into your email account on any other devices?

Personal desktop computer

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes I have my phone number.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My number is(###) ###-####

Submitted: 3 months ago.Category: Email
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Answered in 2 minutes by:
3/23/2018
Email technician: Jess M., Computer Support Specialist replied 3 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. What is this password *****? Is it to login to your Desktop computer? Or is it for accessing your accounts like emails?
  2. Is your computer running with Windows Vista, 7, 8 or 10?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 3 months ago
I have several questions for you.
First, of all, what if I don't want a membership to "Just Ask"?
Do I have to buy a membership? All I want is a new google password?
May I just have a new password? I need the password ***** log on to my personal computer.
I think I use windows 10.
Customer reply replied 3 months ago
you did not answer yet
Customer reply replied 3 months ago
what is taking so long?
Email technician: Jess M., Computer Support Specialist replied 3 months ago

Thank you for writing back. I am still here reading your responses. So are you saying that now, you are UNABLE to use the computer because you forgot the password ***** your Google account?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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