Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can't sign into my yahoo.ca cause the account is under my…

Customer Question
Hi I can't sign...

Hi I can't sign into my yahoo.ca cause the account is under my old phone number. How could I change the old to the new phone number?

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

It's asking me for the 2 numbers of my old phone which I don't have that number anymore.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

How do I go about changing the old number to the new number? Could you reset it for me please?

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

That's all

Submitted: 3 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
3/24/2018
Email technician: Dustin, Email Specialist replied 3 months ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,234
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Email Question
Email technician: Dustin, Email Specialist replied 3 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,234
14,234 Satisfied Customers
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
It keeps asking me to sign in on my phone then it says you
it keeps asking me to sign in on my phone then it says you can't change an accounts username … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Have purchased a new Desktop and tried several times to sign
Have purchased a new Desktop and tried several times to sign in to Google Account. But nothing works - tried the last password.and tried through the phone number doesn't recognize it. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cannot access my google mail and I need to urgently check
I cannot access my google mail and I need to urgently check it. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Don't remember password. I don't remember if I set up
I don't remember if I set up security questions and I have had to change phone # because my smart phone battery died yesterday … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Well its for my old facebook and I need to recover it I dont
Well its for my old facebook and I need to recover it I dont have access to any of the alternate ids anymore I only really use one email but I need to get in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I need to get into my Google account I need I forgot my
I need to get into my Google account I need I forgot my password ***** need my password ***** can you help me … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
My recovery email or my recovery phone I don't have any
My recovery email or my recovery phone I don't have any more … read more
NELSONV VAGHESE
NELSONV VAGHESE
B.Tech Cumputer Science
17 satisfied customers
Well I deleted one of my Google accounts with my contacts
Well I deleted one of my Google accounts with my contacts and pics and I had backed everything up. But I can't get my phone to restore unless I can get that account and email address back … read more
Dustin
Dustin
Email Specialist
14,234 satisfied customers
I can't into my Facebook because I have a new phone number
I can't into my Facebook because I have a new phone number and email and I've been locked out for 6 months … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My phone is new. I am setting up my email account. It won't
My phone is new. I am setting up my email account. It won't accept my password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
It's not my computer it's my smart phone...I have tried over
It's not my computer it's my smart phone...I have tried over and over and I am not able to sign in with my gmail address or my phone number or my password I am totally disgusted … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My sign on continues to fail on my yahoo email account on my
my sign on continues to fail on my yahoo email account on my cell phone !! … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have a google account and i forgot the password and it
I have a google account and i forgot the password ***** it wants to send it to my old phone number … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I am unable to log onto my facebook page. says it wants to
I am unable to log onto my facebook page. says it wants to confirm my identity. give me a number to comfirm it and then the number dosent work … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Someone eles is useing my emmail acc# over in seattle what
Someone eles is useing my emmail acc# ***** in seattle what iv changed password ***** they chang it again i feel like im going insain cannt even spell anymore help … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm unable to receive or sent emails. The last time I
I'm unable to receive or sent emails. The last time I received email was 1-3-18 … read more
Cody
Cody
Computer Science
2,387 satisfied customers
How to reset password I'm locked out of accounts. Trying on
how to reset password *****'m locked out of accounts … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I had a man put his phone number to my account and he has
I had a man put his phone number to my account and he has he or they have missed with my account and change my username to Zoosk account and change my profile and the state that I am from the Hohsvill… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x