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I am having problems access my old Gmail account. The

I am having problems...

I am having problems access my old Gmail account

Technician's Assistant: Are you logged into your Gmail account on any other devices?

The account shows on old phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No that is the problem I update to a new phone and know I am not able to access the old Gmail account

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes I have been trying for over a week to gain access

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Answered in 5 minutes by:
3/23/2018
Ameen Khan
Ameen Khan, Computer Technician
Category: Email
Satisfied Customers: 587
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today. Please give me a minute to review your question.

Ask Your Own Email Question

To be sure I don't miss anything, what is your gmail account email address? and do you have access to this email and know your password?
Also, have you tried logging into your Gmail account from a computer?

Ask Your Own Email Question
Customer reply replied 4 months ago
No the email account is***@******.*** that I can not access
Customer reply replied 4 months ago
I prefer to try for you to walk me thru the process

Okay, lets go through the steps. Lets try to recover your email account by going to this link:

https://accounts.google.com/signin/recovery

Kindly, follow the prompts on the screen.

Ask Your Own Email Question

Your satisfaction is my priority, Please take a moment to rate my service 5 stars and press Submit at the top of your question page once you have a moment. Thanks :)

Ameen Khan
Ameen Khan, Computer Technician
Category: Email
Satisfied Customers: 587
Experience: IT Specialist
Verified
Ameen Khan and 87 other Email Specialists are ready to help you
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Ameen Khan
Ameen Khan
Ameen Khan, Computer Technician
Category: Email
Satisfied Customers: 587
587 Satisfied Customers
Experience: IT Specialist

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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