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On my cell phone I get a message of connection problem

Customer Question
Ok. On my cell...

Ok. On my cell phone I get a message of connection problem 530-5.5.1

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

I guess....

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

1 laptop

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Not that i know

Submitted: 3 months ago.Category: Email
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Answered in 6 minutes by:
3/23/2018
Email technician: Mike Taylor, Lead Technician and Owner replied 3 months ago
Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,628
Experience: 16 years experience in troubleshooting email problems.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

Please reset your network settings on your phone

Do this as follows

TAP SETTINGS

TAP GENERAL

SCROLL DOWN AND TAP RESET

TAP RESET NETWORK SETTINGS

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Customer reply replied 3 months ago
I just left just asked b/c a veteran info popped up. Pls cancel the request.
Customer reply replied 3 months ago
Ok. Tell me what to do.
Email technician: Mike Taylor, Lead Technician and Owner replied 3 months ago

Im sorry? I dont understand what you mean

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Customer reply replied 3 months ago
I tapped secure remote access. Are we still connected
Email technician: Mike Taylor, Lead Technician and Owner replied 3 months ago

Remote connecting to phones isnt possible. Its a completely different platform

Please follow my steps above to reset your network on the phone and let me know results

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Customer reply replied 3 months ago
That is ok. Never mind. I shall try some other way. Bye.
Email technician: Mike Taylor, Lead Technician and Owner replied 3 months ago

All you have to do is follow directions? Is that an issue?

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Customer reply replied 3 months ago
I can try.
Email technician: Mike Taylor, Lead Technician and Owner replied 3 months ago

TAP SETTINGS

TAP GENERAL

SCROLL DOWN AND TAP RESET

TAP RESET NETWORK SETTINGS

Now test your internet again please

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Email technician: Mike Taylor, Lead Technician and Owner replied 3 months ago

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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