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I have just opened a google account and I have loss all my…

Customer Question
I have just opened...

I have just opened a google account and I have loss all my previous emails.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I was trying to make Gmail my provider. Previously it was firefox.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

I have a short cut on my window10 machine it has always opened gmail

Technician's Assistant: What troubleshooting have you tried?

I haven't other than trying to use the new interface which is not an improvement in my estimation.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I have two email accounts. One is with sonic.net and the other is gmail. These accounts have been used for a long time but the sonic account dates to my original start on the internet. (~10 years) The gmail account is less than a year old.

Submitted: 3 months ago.Category: Email
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Answered in 3 minutes by:
3/23/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,968
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

Do you remember your email and password?

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Customer reply replied 3 months ago
I have the password ***** my gmail and a new password ***** my gmail account.
Customer reply replied 3 months ago
Kamil I have been down this path before and at one point I was scammed and had to re-mage my computer. I need identification that you are who you say are. What is your connection to google and can you establish that link?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

This is not google support, it is justanswer.com.

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Customer reply replied 3 months ago

No goodbye Please refund my $5. If you can not prove that you have a connection to google I can not trust your integrity. Jim PXXXXXX

Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

You can request cancellation by calling 1(###) ###-####/p>

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Category: Email
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Jess M.

Computer Support Specialist

2,556 satisfied customers

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Exchange & Email Consultant

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8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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