Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have not used my gmail for quite awhile, but when I tried…

Customer Question
I have not used...

I have not used my gmail for quite awhile, but when I tried to log in, I got a message that said that it had been assigned to someone else. Not very possible since it is "*****@******.***. Help!

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, but I can't get to that point. It just doesn't recognize me.

Submitted: 3 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
3/23/2018
Email technician: Chris L., Support Specialist replied 3 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. You should only get a message that address belongs to someone else if you are trying to create an account not sign in. Please make sure you are the correct sign in page which is here: mail.google.com make sure you click sign in and not sign up.

Ask Your Own Email Question
Email technician: Chris L., Support Specialist replied 3 months ago

My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Chris L. Your Own Question
Chris L.
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
5,765 Satisfied Customers
Experience: Certified Email Expert with over 10 years experience.

Chris L. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

5,765 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Thanks for talking. i borrowed someones phone to check my
hi thanks for talking. i borrowed someones phone to check my gmail.. it was an iPhone. now when i get google security checkup it is alarming as it's asking if i recognized activity and honestly i said… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I'm trying to recover one of my email passwords but when i
Hi! I'm trying to recover one of my email passwords but when i try to recover the password ***** says the account doesn't exist. And I used that email for my instagram account which logged me out when… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
On May 15, my bank managed to wipe out my computer settings
Hello, on May 15, my bank managed to wipe out my computer settings for my gmail. account***@******.***. I cannot for the life of me remember my password (s). I have managed to get back onto my two other gmail accounts***@******.*** and***@******.***. I even was able to have gmail send a verification code to my work email***@******.***. however when I type it in the gmail says it doesn't recognize my gmail address of***@******.*** I will not accept my phone number(###) ###-####either which I have had forever. I usually use four or five passwords some of which are different languages. but it would seem the combinations ie. capital letters, numbers, etc annoy the program. I am desperate to get into my***@******.*** as this is my main e-mail address and i have a ton of archived material on it. What to do? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
I keep getting a message that Gmail doesn't recognize my
I keep getting a message that Gmail doesn't recognize my computer which is the same one I have using for Gmail since may 2014. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My gmail account was hacked a time ago and the password, url
My gmail account was hacked a long time ago and the password, url and security question were changed. I saw that the url is now s*******@bel***.net, (can't see it all and have no idea what that is), t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
It's my gmail account and my galaxy s7 phone. i did a reboot
it's my gmail account and my galaxy s7 phone. i did a reboot on my phone and i cannot reset my email password … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot remember my password. When I reset it it still says
I cannot remember my password. When I reset it it still says it doesn't regonize it and I can't go any farther … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot log in to my account and it says it is no longer an
I cannot log in to my account and it says it is no longer an email adress. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
I've been locked out of my gmail account, and am trying to
i've been locked out of my gmail account, and am trying to find a way into my account. i had someone help me set it up and don't remember any of the information i used for the account. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have been locked out of my hot mail account because
I have been locked out of my hot mail account because Microsoft said ther is no way to prove that it's mine because I no longer have the Yahoo account that was connected for verification purposes. Bec… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Husband has new ph & ipad. Even though he has password,
Husband has new ph & ipad. Even though he has password, gmail says it doesn't recognize his address. Have had help at ATT & they cannot get it working. He has hundreds of email contacts, which is very… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I got a new phone and I can't get my gmail I don't remember
I got a new phone and I can't get my gmail I don't remember the password ***** with my other phone I always automatically went into my Gmail without a password ***** I'm having trouble getting the ver… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
It is my daughters email. Her cell phone is not working.
It is my daughters email. Her cell phone is not working. When she tried to log into her gmail account it does not recognize her password ***** says she changed it 3 months ago. I have tried everything… read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,190 satisfied customers
I'm going to permanently remove my gmail email acct....I
I'm going to permanently remove my gmail email acct....I never wanted it in the 1st place. It was put there by someone else w/o my knowing--a friend...At the end of the instructions I wrote down, it s… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I am trying to setup a Tablet that I bought for my father in
I am trying to setup a Tablet that I bought for my father in law. He remembers his password ***** Gmail, but it doesn't work. So he obviously doesn't remember it correctly. But we just can't seem to d… read more
Yvette
Yvette
Bachelor of Science
1 satisfied customers
I had a notice sent to me saying someone tried using my account
I had a notice sent to me saying someone tried using my account from Hungary *****@******.***… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
5,765 satisfied customers
last week I got an email from a customer I thought with a drop
last week I got an email from a customer I thought with a drop box link. I clicked on it and signed in and there was nothing there. I called the customer and he said he didn't send it and he had been … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
5,765 satisfied customers
Hi,I am enquiring about my hotmail account. Someone has
Hi, I am enquiring about my hotmail account. Someone has accessed my hotmail account I think as I have folders that have been completely emptied. It was this year sometime. Not sure when. I need to ha… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x