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When I try to send an email, it does not allow me to type…

Customer Question
When I try to...

When I try to send an email, it does not allow me to type anything in the FROM box

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail but I keep getting something called FOCUS pop up

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Tablet and phone

Technician's Assistant: What troubleshooting have you tried?

Just reading about email setup for windows, asking a Lenovo tech for help.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

This is a new computer and the only 2 emails I sent out (without anything in the FROM box) was never received

Submitted: 3 months ago.Category: Email
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Answered in 5 minutes by:
3/23/2018
Email technician: Sandy, Computer Specialist replied 3 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,885
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Customer reply replied 3 months ago
how much would that cost?
Email technician: Sandy, Computer Specialist replied 3 months ago

I a from tech department and no idea of the billing.

You can not type into the from option as it always shows the email you're logged in or you have configured on the device.

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Customer reply replied 3 months ago
the credit card number is ***** I'm not sure what the issue is. i do not want to be billed anymore that the $5
Email technician: Sandy, Computer Specialist replied 3 months ago

There is no need to pay for secure remote session. Please do not click on that option.

I am ready to help you in the question and answer session.

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Customer reply replied 3 months ago
i will figure out on my own
Email technician: Sandy, Computer Specialist replied 3 months ago

I am ready to help you with this now.

May I know if you're facing this issue on the phone or tablet or both?

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Customer reply replied 3 months ago
i think i have figured out the problem. Thanks, Sandy.
Email technician: Sandy, Computer Specialist replied 3 months ago

I am glad it works.

If you face any issue, just let me know.

Regards, Sandy

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