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I am not getting any email. It’s not coming to me. How do I…

Customer Question
Good morning, I am...

Good morning, I am not getting any email. It’s not coming to me. How do I fix this?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I’m checking it from my phone and Gmail

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Internet is fine

Submitted: 3 months ago.Category: Email
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Answered in 3 minutes by:
3/23/2018
Email technician: Richard, Email Systems Specialist replied 3 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,241
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

The issue is the email is not arriving on the phone?

Please let me know

Thank you

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Customer reply replied 3 months ago
I’m not getting any email
Customer reply replied 3 months ago
I’m not getting email
Email technician: Richard, Email Systems Specialist replied 3 months ago

Thanks, ***** ***** that in your initial description.

On which device are you having the issue?

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Customer reply replied 3 months ago
iPhone X
Email technician: Richard, Email Systems Specialist replied 3 months ago

If you click on my link below

www.gmail.com

Can you sign into your account there?

Please let me know

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Customer reply replied 3 months ago
I did that’s the one I use
Email technician: Richard, Email Systems Specialist replied 3 months ago

press and quickly release the Volume Up button, then do the same for the Volume Down button. Follow up by pressing the Side button, and hold until the display suddenly shuts off — about 10 seconds. Keep holding the Side button and release when the device turns back onto its Apple boot screen

Once it starts, tell me if mails arrive please

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Customer reply replied 3 months ago
Still no email
Email technician: Richard, Email Systems Specialist replied 3 months ago

Send an email to yourself, is it received?

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Customer reply replied 3 months ago
No
Email technician: Richard, Email Systems Specialist replied 3 months ago

send if via www.gmail.com and tell me if you see it there

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Customer reply replied 3 months ago
I did receive the email I sent myself
Customer reply replied 3 months ago
I received the email I sent to myself. It’s the first email I’ve received in two days.
Customer reply replied 3 months ago
Why aren’t I getting email
Email technician: Richard, Email Systems Specialist replied 3 months ago

GO to

www.gmail.com

Click on the gear wheel then settings, then filters

Anything set there?

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Customer reply replied 3 months ago
I don’t see anything here
Customer reply replied 3 months ago
I don’t see anything there.
Email technician: Richard, Email Systems Specialist replied 3 months ago

ok, then is looks to be working fine, have a friend email you now and tell me if it is received please.

IT is likely after we did the restart it is now ok

Let me know the results

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Customer reply replied 3 months ago
Is it because I have too much email
Email technician: Richard, Email Systems Specialist replied 3 months ago

No, it is likely we fixed it with the steps I gave you before so now please

have a friend email you now and tell me if it is received please.

IT is likely after we did the restart it is now ok

Let me know the results

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Customer reply replied 3 months ago
I’m waiting for the email. Didn’t get it
Email technician: Richard, Email Systems Specialist replied 3 months ago

Send another one to yourself, it arrives?

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Customer reply replied 3 months ago
Ok
Customer reply replied 3 months ago
Got it
Email technician: Richard, Email Systems Specialist replied 3 months ago

ok, the system is then working, send one to your friend and have them reply to you

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Customer reply replied 3 months ago
I’ll try again.
Email technician: Richard, Email Systems Specialist replied 3 months ago

ok

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Customer reply replied 3 months ago
I’m still not getting email
Email technician: Richard, Email Systems Specialist replied 3 months ago

Do you see them though at www.gmail.com ?

Via the web page

Ask Your Own Email Question
Customer reply replied 3 months ago
Thank you. It works.
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Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,241
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