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I can not access my account. I have a account that is fine.

I can not access...

I can not access my account.

Technician's Assistant: Are you logged into your email account on any other devices?

I have a Cox account that is fine. I have not used the gmail account in quite awhile. Could I have forgotten to pay the bill.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I am looking thru my file.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I need to find my passwords right

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Answered in 6 minutes by:
3/23/2018
Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,404
Experience: 16 years experience in troubleshooting email problems.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

Is it your gmail account you cannot access?

Ask Your Own Email Question

Ok please go to the account recovery page and try to reset your password HERE

Read everything very carefully and you will have success

Please let me know if you get stuck and ill help you through it

Ask Your Own Email Question
Customer reply replied 1 month ago
I am not sure. Is it because I forgot to pay or is it a technical problem

Well gmail is a free service and there is no fee so that will not be the issue....

You will need to try to reset your password ***** my link to get back into the account again

Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,404
Experience: 16 years experience in troubleshooting email problems.
Verified
Mike Taylor and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
Are u there?

Please click HERE and then open the downloaded file to connect to me

Ask Your Own Email Question

Waiting for you in session.... Click the link and then open the file and run it to connect to me

Instructions are also on screen after clicking the link

Ask Your Own Email Question
Customer reply replied 1 month ago
It is not working

Make sure you are using a computer? If for some reason you are on your phone this wont work at all

Ask Your Own Email Question
Customer reply replied 1 month ago
I am on my phone
Customer reply replied 1 month ago
How do I do this on the computer

Open the email account you used to sign up for this question on your computer

Open one of our just answer emails and click the link to open the conversation on your computer

You can then use the link and connect to me

Ask Your Own Email Question
Customer reply replied 1 month ago
I am trying

No problem, dont feel rushed... Take your time and all will be well

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Customer reply replied 1 month ago
I just now see your smiling face. Do I hit view response

View response yes and then you can get into this page

Ask Your Own Email Question
Customer reply replied 1 month ago
I am on the computer now

Excellent now click HERE and open the download to connect to me

Ask Your Own Email Question
Customer reply replied 1 month ago
are you there

Bingo you got it

Ask Your Own Email Question
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Mike Taylor
Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,404
2,404 Satisfied Customers
Experience: 16 years experience in troubleshooting email problems.

Mike Taylor is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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