Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My email was hacked and an email was sent out to all my

Customer Question
My email was hacked...

My email was hacked and an email was sent out to all my address book asking for money. When I found out I immediately changed my password. Now when I use the app to check my mail I do not receive any new mail. What should I do and can you help me

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don’t think so

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just how to prevent any further hacking and how to start receiving new emails once more

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
3/23/2018
Email technician: Chris L., Support Specialist replied 4 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. Who is your email provider? Often what the hacker will do is set up your email account to forward to another address so you do not know it is hacked.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

5,765 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I think you Hotmail account has been hacked. I have stopped
I think you Hotmail account has been hacked. I have stopped receiving emails after my FB account was hacked. Can you help? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
We cannot access our email. We believe our email was hacked.
We cannot access our email. We believe our email was hacked. I have tried changing the password ***** nothing seems to be working. Help please … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
975 satisfied customers
Dear Gmail Tech Support Someone, with a gmail address,
Dear Gmail Tech Support Someone, with a gmail address, hacked into my rogers.com email and sent an improper message to everyone on my list of contacts. The recipients are contacting me about this impr… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I think I may have a Trojan horse because phony emails have
I think I may have a Trojan horse because phony emails have been sent to all of my emails in my address book over the past 2 months and now one of my bank accounts has been compromised.… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
a bunch of e mails got sent out last night to all my contacts
a bunch of e mails got sent out last night to all my contacts with some garbage from whats app web...I changed password ***** my g mail account but now I cannot send out any e mails..i can receive the… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
975 satisfied customers
how do I fix a problem where it appears someone has hacked
how do I fix a problem where it appears someone has hacked my address book on my ipad? My friends keep getting messages from me that I haven't sent. They receive multiple emails from me that I haven't… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My yahoo email account has been hacked. Hundreds of messages
My yahoo email account has been hacked. Hundreds of messages under my name went out asking for money because it said I was stranded in the Filipines. When I found out I immediately changed my password… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Think were being hacked. Answered verify aol e-mail. Now are
Think we're being hacked. Answered verify aol e-mail. Now are address book is being used...not by us.… read more
Cris
Cris
60 satisfied customers
Ive recently started getting emails that I know are spam but
Ive recently started getting emails that I know are spam but it will have one of my friends name as the sender. I look at the email and its some strange email address. . how is this happening ? how to… read more
Chris L.
Chris L.
Support Specialist
5,765 satisfied customers
How is it that I receive an email from someone whose name is
How is it that I receive an email from someone whose name is XXXXX XXXXX address book with an email address that is unknown to me. For example: XXXXX XXXXX ([email protected]) The email contains a link… read more
Chris L.
Chris L.
Support Specialist
5,765 satisfied customers
My account has been hacked. All of my email addresses have
My account has been hacked. All of my email addresses have been accessed and a letter requesting money be sent to me in the Philippines. Many have called me asking if it was true. Of course I told the… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Hi. Someone hacked into my email account that I have with
Hi. Someone hacked into my email account that I have with Century Link. This person created an email address "[email protected]" This happens to be my maiden name and birthday. They hacked into my Cent… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
Broke my I pad. have a new one. need to down load my apps
broke my I pad. have a new one. need to down load my apps from the i cloud. when trying to do so, system refuses to recognize my birthday as legitimate. Try to send new password ***** my e mail accoun… read more
Tom
Tom
3 years college
642 satisfied customers
My yahoo email account has been hacked, a money request was
My yahoo email account has been hacked, a money request was sent to my contacts, my contact list and all emails before 6 am PDT today 7/13/2012 were erased (or stolen?! )Friends are telling me that th… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
My account has been hacked; my messages have been forwarded
My account has been hacked; my messages have been forwarded to a 'ymail' address then deleted - all of them. My address book has been deleted and replaced with a series of arabic email contacts. It fo… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
975 satisfied customers
I had a "phishing" disaster yesterday. I have an account with
I had a "phishing" disaster yesterday. I have an account with Yahoo. Wiped out everything, from old emails I wanted to keep for sentimental reasons to my entire contacts list. Tuesday, I had received … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
My account has been hacked into and is intercepting mail and
My account has been hacked into and is intercepting mail and possibly sending out a virus. How do I deal with this?… read more
Chris L.
Chris L.
Support Specialist
5,765 satisfied customers
yesterday hackers broke into my account and sent a plea to
yesterday hackers broke into my account and sent a plea to all contacts All contacts removed from account account now does not receive emailos though you can email out. Need to change the password XXX… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x