Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I got a phone call from a supposed Microsoft person, saying…

I got a phone...

I got a phone call from a supposed Microsoft person, saying that my computer was compromised, and my financial accounts were compromised, and he wanted access to my computer. I cut him off, is this real or a scam? What department should I contact?

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I am not sure if I have questions or not

Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
3/23/2018
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,167
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

This person was not working for Microsoft and Microsoft would never call you for no reason.
This is what is known as "phone phishing" it is can be a very serious problem if you do let them access your computer.
Basically what they will do is call a lot of phone numbers and say that you have problems. Any actual computer problems you have will be entirely coincidental. Usually what they will do is show you the windows error log which always shows a lot of errors but these are normal and on all windows computers, they are not viruses.
Next they log onto your computer and lie to you about the numerous problems they pretend to find. Next they will attempt to get you to pay a few hundred dollars to "fix" the issues when in fact they actually do nothing too helpful.

Always remember, no legitimate tech support company would ever call you. Your computer does not report to Microsoft or any other company so if any tech support person calls you can trust it is a scam and just hang up.
Since you already paid them I would keep contacting your bank and see if you can have the charges reversed at you were mislead into believing it was microsoft who was calling. As I said no legitimate tech support company would ever call you, you would reach out to a tech professional if you needed help like you did just now with me.

Please do me a favor and take a moment to rate my service by clicking the stars above, 3 or more is very appreciated, we can still chat after rating if you need more help.

Ask Your Own Email Question

Thank you

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,167
Experience: Over 15 year experience in Email Systems and Programs
Verified
Richard and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
Thank you so much, just checking, to make sure.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,167
47,167 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have a man in hangouts threatening me because I won't give
I have a man in hangouts threatening me because I won't give him money. I was stupid and exchanged very intimate photos. Now he is threatening to put them on every social media there is. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I am having a problem with a man who keeps trying to
I am having a problem with a man who keeps trying to convince us that we have won $500,000.00 from favebook. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I received an alert from Facebook saying someone in Dayton
I received an alert from Facebook saying someone in Dayton tried to access my account and it gave a phone for me to call. I did, and the guy wanted me to give him permission to access my account remot… read more
Richard
Richard
Email Systems Specialist
47,167 satisfied customers
Several Days ago my account was compromised. I believe it
Several Days ago my account was compromised. I believe it was malware. I have been trying numerous times every dat to recover my account. I don't know exact date I started gmail, but believe it was 2 … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I received a phone call about a week ago. The person said
I received a phone call about a week ago. The person said Microsoft has been recieving warnings for the past couple of days. Since my computer had been shut off for two weeks I told him not to call ba… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I just got off the phone with someone (said he was Microsoft
I just got off the phone with someone (said he was Microsoft rep) who said my phone was locked due to a major virus. After 15 of him telling me how … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
REceived notice of spyware on my husbands computer with a
REceived notice of spyware on my husbands computer with a number to contact. Husband called and talked to technician and two fees needed to repair damage. i.e. $99 and $150. They said they were workin… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
Microsoft contacted me and said they were going to cut off
Microsoft contacted me and said they were going to cut off my service. Need to contact them but I haven't got the number… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have a Yahoo Email account. I keep getting a call from
I have a Yahoo Email account. I keep getting a call from someone claiming he is with Yahoo. This person claims someone is contacting "Yahoo" inquiring about my email account. So I keep getting these c… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Is a Logitech technician? He said he was contacted by Dell
Is ***** ***** a Logitech technician? He said he was contacted by Dell to fix a security issue. He took all of my personal information including my social security number. Any suggestions?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I got a blue screen and it told me that I needed to call
I got a blue screen and it told me that I needed to call 1-***-***-**** the fix the computer because it had a virus. I became suspicious because I don't rohu these people are other than an independent… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
A couple of days ago I put $250 in account #4580585 with Regal
A couple of days ago I put $250 in account #4580585 with Regal Options and someone supposedly named "Benny" called me back from a New York phone number and sounded like he was from Nigeria. I didn't t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I had a person call me that said he was from Microsoft and
I had a person call me that said he was from Microsoft and that I could get a refund for the 200.00 dollars I paid for the antivirus. He said that something went wrong and that he needed to get into m… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I received an email from webmail.com stating I was running
I received an email from webmail.com stating I was running out kb. I don't know if this from yahoo or internet provider telling me to upgrade or I will be shut out of email. I tried sending a reply to… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I received a call yesterday from a XXXXX XXXXX, stating
I received a call yesterday from a XXXXX XXXXX, stating he was from Hotmail and that my computer had been hacked, is there anyway to find out if hes for real or someone out looking for access to my co… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Received a telephone call from a person stating he was from
Received a telephone call from a person stating he was from Microsoft?? and my computer was being hacked at that moment but he failed to identify himself. Your advise would be appreciated.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am very, very concerned. Is there any way I can talk to
I am very, very concerned. Is there any way I can talk to someone in authority?? A few weeks ago, I phoned your Hotmail Support #1-XXX-XXX-XXXX because my e-mail account [email protected] had been hac… read more
Cris
Cris
60 satisfied customers
HELP!!!!! I need to talk to a real person. My husband is in
HELP!!!!! I need to talk to a real person. My husband is in hospital and he's the one that is computer savy, and I think my password ***** been compromised. Tried doing it over the phone but to no ava… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x