Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I am not able to get some emails sent out of my Outbox. I am…

Customer Question
I am not able...

I am not able to get some emails sent out of my Outbox.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I am using Outlook, as usual.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I use Kasperski.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes, this happened a couple of times last month. The problem seemed to be resolved by Geek Squad then, but now it is happening again.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 9 minutes by:
3/23/2018
Email technician: Richard, Email Systems Specialist replied 6 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,328
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please the version of outlook you are using?

Please let me know

Thank you

Ask Your Own Email Question
Customer reply replied 6 months ago
Hello Richard, Thank you but I have decided to bring my laptop into Best Buy Geek Squad when they open the store. Please do not use my credit card information/
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My Outlook is not sending my email and it shows nothing in
My Outlook is not sending my email and it shows nothing in the sent folder nor in the outbox. Please help … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
I can not send e-mails from my mac. I also tried some
I can not send e-mails from my mac . I also tried some changes so it is probably completely wrong. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
My e-mail was hacked about a month ago. When I send out
My e-mail was hacked about a month ago. When I send out e-mails, I'm not always been getting responses back. There have been many complaints. Yesterday some e-mails from over a year ago were sent out.… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My computer would not send new emails but geek squad
my computer would not send new emails but geek squad corrected it. My phone woulld not send new messages and still does not. Verizon said I needed a new phone so I bought one but I do not get new mess… read more
Richard
Richard
Email Systems Specialist
48,328 satisfied customers
I am using MS Outlook 2010 and have been having a few upload
I am using MS Outlook 2010 and have been having a few upload problems on outgoing messages. I had been using MS Office 2010 until MS Office 365 came out and upgraded to the newer version. I now find o… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
On Saturday, September 16 at 12:17PM I did a personalized
On Saturday, September 16 at 12:17PM I did a personalized mass mailing to about 400 of my customers using the MS Word and Outlook . According to my Outlook ‘SENT' folder: • 41 were sent at 12:17 • 59 … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
When I send an e-mail from my cell phone, an LG, to my
When I send an e-mail from my cell phone, an LG, to my computer in the last 2 days, my computer is not receiving the e-mails. We hv AT&T service on cell phone. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My mail is intermittently sitting in my outbox versus
My mail is intermittently sitting in my outbox versus sending and going to 'sent mail.' It's infuriating! … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
I need help in getting my ATT Email account working in my
I need help in getting my ATT Email account working in my Windows 10 Mail in Outlook.com. When I sign in to my email account in Outlook.com it says an account already exists with my ATT Account***@***… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
998 satisfied customers
My outgoing mail is going into my outbox and not going out
My outgoing mail is going into my outbox and not going out as Sent mail. Just sitting stuck in an outbox. How can I get my outgoing mail Sent to the recipients? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Since yesterday friends have told me that when I send them
Since yesterday friends have told me that when I send them an email it looks different. When they try to reply they see three dots and in some cases a purple circle. In order to reply to my email they… read more
Expert
Expert
Computer Science
8 satisfied customers
Couple of months now I've experienced a very strange
For a couple of months now I've experienced a very strange problem. Whenever anyone sends me an email at my current email address at comcast.net (including when I send one to myself), the sender gets … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
998 satisfied customers
When I try to access my email I am blocked and get a message
When I try to access my email I am blocked and get a message telling me it is blocked and not to try to access it. I already paid for service by the Geek Squad. Why am I being asked to pay again?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hello! Ive been using Thunderbird for a few years to send
Hello! I've been using Thunderbird for a few years to send out invitations. I'm limited to 99 emails per group and a total of 990 emails per 24 hour period. This is an anti-spam constraint I can deal … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
Outlook sends muptiple emails. The email seems to stay in
Outlook sends muptiple emails. The email seems to stay in the outbox file. Perhaps only applies to larger emails (over say 200 or 300 mb). Outlook will continue to send the email every minute or so (u… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
There has been a change in the way my Outlook Outbox treats
There has been a change in the way my Outlook Outbox treats messages waiting to be sent. Before, i could open a message waiting in the Outbox and edit it and then hit send button again, and it would g… read more
Steve Herrod
Steve Herrod
Senior Customer Care Engineer
Master's Degree
882 satisfied customers
I am still having trouble with my computer. When I send an
I am still having trouble with my computer. When I send an e-mail I receive many many "[email protected]" What can I do or what can you do to fix this mess?… read more
sbodnar12
sbodnar12
System Administrator
Associate Degree
44 satisfied customers
I had a little problem with my computer so I took it to Best
I had a little problem with my computer so I took it to Best Buy (Geek Squad). Thinking my problem was solved, when I next turned on my e-mail I am able to receive e-mails but not send. It insists on … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x