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I’m have been paying $29.95 per month for years but I cannot…

Customer Question
I’m have been paying...

I’m have been paying $29.95 per month for years but I cannot sign in as a member. My email is***@******.***. And I do not know my password.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Cableone

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

IPad or through internet explorer

Technician's Assistant: What troubleshooting have you tried?

Non. I don’t have trouble with anything else through my ema8l

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No I just want to be able to use ancestry now that I have my dna back

Submitted: 5 months ago.Category: Email
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Answered in 2 minutes by:
3/23/2018
Email technician: Sandy, Computer Specialist replied 5 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 5 months ago

Are you facing any issue while logging into ancestry account or your email account? Please clarify once.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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