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Yesterday, my AOL mail was compromised, and I went to

Customer Question
Yesterday, my AOL mail...

Yesterday, my AOL mail was compromised, and I went to aol.com/hacked-accounts and reset my password; and, today, I changed it again because I could see I wasn't receiving my aol mail which is in sync with my Hotmail account. Anyway, I haven't had any new aol mail since I reset it as far as I know; and, when I open most of my aol email, it says to download message & picture. When I try doing that it I end up canceling out of it becomes it is taking forever. There have been a few e-mails that have given me a message but very few.

Technician's Assistant: Are you logged into your AOL account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I think I probably do; however, I did not change any security question.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I do not log into my aol mail with my aol address--I get it when I log on with my Microsoft account. Yesterday, the e-mail I received I thought was from my nephew and I had just posted on his Facebook page. Shortly after that, I received an e-mail saying it was from him, so I opened it and (like a dummy) it asked me to log in to my aol mail to see it. When I did there was the "Austin" bomber news on AOL--that same page has attached itself (anyway that's what I first see) to the AOL Homepage. When I tried to reset my password ***** there, I couldn't do it, so that is when I reset it at aol.com/hacked-accounts.

Submitted: 6 months ago.Category: Email
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Answered in 1 hour by:
3/23/2018
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,164
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Did you try visiting mail.aol.ocm to check email via web ans verify your password ***** the way? Please let me how it goes. Thanks.
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Customer reply replied 6 months ago
I didn't, but I will. Also, I remembered that after logging into AOL after I reset my password ***** I deleted all of my aol mail because it was mostly junk and old; therefore, the aol mail that I still have that has already been synched and shows up alongside my Hotmail maybe can no longer be downloaded to show the message and pics. Could this be???
Email technician: bbao, IT Consultant replied 6 months ago
It depends on how your rules defined for email forwarding or sync with another email accout. Anyway, the best way is to check the mailbox via web. The ultimate way to check incoming emails, for any kind of email accounts.
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Customer reply replied 6 months ago
Thank you! I think I am paranoid about logging in directly to aol because when I do I always see that same page with the same news articles and the first picture I see is of that "Austin" bomber, and it never seems to go away.
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