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I am using Gmail to access Taxact tax return site. Each time…

Customer Question
I am using Gmail...

I am using Gmail to access Taxact tax return site. Each time I leave the tax avt they donnot rceognize my user nameand pasword and so they ask for my Gmail email acct. Gmail does not recognize my email acct thoughtIwrote it downandused it prviously

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I am not being recognied by gmail. I am not logged intoanythingbuttaxact and google gmail

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I enteres my cell phone I I established when I creard the account. I created security questions but none have been asked

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have lost contact with Gmail twice while connected to tax act andhadto reenter all data

Submitted: 3 months ago.Category: Email
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Answered in 3 days by:
3/26/2018
Email technician: Richard, Email Systems Specialist replied 3 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,231
Experience: Over 15 year experience in Email Systems and Programs
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

When you fail to sign in, what is the exact message you get?

Please let me know

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