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I have a live.com.au account and I was hacked yesterday.

Customer Question
Hi, I have a...

Hi, I have a live.com.au account and I was hacked yesterday. I've changed my password ***** I feel they are getting my mail. What can I do?

Technician's Assistant: Are you logged into your email account on any other devices?

Only on my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Submitted: 3 months ago.Category: Email
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Answered in 3 minutes by:
3/22/2018
Email technician: UranMail, Network Administrator replied 3 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,294
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Email technician: UranMail, Network Administrator replied 3 months ago

After changing password ***** is unlikely someone is able to access your email, unless they know your new password ***** course.

But if you are still worried about your account, you can turn on two-step verification for the Microsoft account.

here is the link with more information on how to do it: https://support.microsoft.com/en-us/help/12408/microsoft-account-about-two-step-verification

If you are not satisfied with my answer or if you just have additional follow up questions you'd like to ask, do not rate yet, please ask me for clarification and I will be glad to clarify or work on another solution. Your satisfaction is my goal.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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