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I had to get anew phone yesterday and I can't seem to pull…

I had to get...

I had to get anew phone yesterday and I can't seem to pull up my real email address and corresponding password ***** says they don't match!!

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I don't know

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just that

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Answered in 4 minutes by:
3/22/2018
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,016
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,016
Experience: Computer Software Support Specialist for more than 10 years
Verified
Jess M. and 87 other Email Specialists are ready to help you
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Customer reply replied 4 months ago
Just sent you the email and password *****@gmail and the password ***** ***** Thank you Annie

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The password ***** posted is incorrect. I initiated the reset and please tell me the full mobile phone number ending in 88 that is linked to your account.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,016
8,016 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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