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I am not able to enter password or id I can't enter anything…

Customer Question
I am not able...

I am not able to enter password ***** id I can't enter anything to get to email carol

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

Just right now but in past this has happened before

Technician's Assistant: Do you plan on doing the work yourself?

If I can

Technician's Assistant: Anything else we should know to help you best?

Yahoo is where my email is at. I know my passwords but am not grtting the lines to enter info. carol

Submitted: 3 months ago.Category: Email
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Answered in 23 minutes by:
3/22/2018
Email technician: Jess M., Computer Support Specialist replied 3 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer? a Mac? or a smartphone?
  2. If you are using a computer, are you using a web browser like Internet Explorer or Chrome to access your Yahoo email?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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