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I need to retreive my new password. I'm 75 years old and…

Customer Question
I need to retreive...

I need to retreive my new password. I'm 75 years old and cannot remember very well. Can you help me find out what it is?

Technician's Assistant: What device or product does this involve?

My Chromebook; but I also got a message that all my email account information had been lost as well. My email is***@******.*** Can you help me please?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser.

Technician's Assistant: What troubleshooting have you tried?

Going through all the "create a new password" processes; and then having forgotten my previous password, so I'm still locked out of my Chromebook.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No; I just want to be able to use this amazing Chromebook easily and successfully.

Submitted: 6 months ago.Category: Email
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Answered in 12 hours by:
3/23/2018
Email technician: Richard, Email Systems Specialist replied 6 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,261
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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