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Everything is good but i can't reset my survey monkey

Customer Question
Everything is good...

Everything is good but i can't reset my survey monkey password

Technician's Assistant: Are you logged into your email account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes an iPhone(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

All good

Submitted: 5 months ago.Category: Email
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Answered in 4 minutes by:
3/22/2018
Email technician: Isaac Franklin, Support Technician replied 5 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,112
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your login inssue. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 5 months ago

To reset your password:

  1. Go to the Forgot Password page.
  2. Enter your username, but leave the email box blank!
  3. Check your email for the password ***** email. We'll send it to the contact email associated with your account.

It can take 5-10 minutes for the email to show up in your inbox. If it’s been a bit longer than that, it’s likely the email is either in your spam or junk folder, or it’s being blocked by your email security settings.

Try following these steps:

  1. Add***@******.*** to your email’s safe senders list.
  2. Whitelist our info in your email account (or pass this along to your IT team).
  3. After steps 1 & 2, try the forgot password flow once more.

If you still cant log in but got the reset successfully:

Your browser is probably storing your old info. Please clear your cache and cookies, close your browser, then try logging in again with your username and new password (not your email and new password, unless your email is your username). You can find your username by entering your contact email on the forgot password page.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Reply with any and all errors or concerns referring to your technical issue.

Thank you,

~Franklin

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 5 months ago

Hi, can you tell me if you have any more questions or issues for this particular question so we can close as resolved or continue?

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Reply with any and all errors or concerns referring to your technical issue.

Thank you,

~Franklin

Ask Your Own Email Question
Customer reply replied 5 months ago
isaac
i'm afraid to enter another question because my credit card gets charged per question. if otherwise don't consider Idont appreciate your response as it did indeed clear up the password *****
doug
Email technician: Isaac Franklin, Support Technician replied 5 months ago
Did you follow the directions I sent for you?
Ask Your Own Email Question
Customer reply replied 5 months ago
I did
Email technician: Isaac Franklin, Support Technician replied 5 months ago

Can you tell me what error you ran into?

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Email technician: Isaac Franklin, Support Technician replied 5 months ago

I'm sorry, but i need you to please set a day/time mon-fri before 6pm EST to get this resolved so we can finish up your issue. Please set aside some time when you can work on this with me and leave me a time you are ready to continue.

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Isaac Franklin
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,112
2,112 Satisfied Customers
Experience: Technical Support Coach at Liberty Tax Service

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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